Naomi Llanos
Corrimal,NSW
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to a safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges, paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Cafe Manager
Mothership Bakery & Cafe
01.2018 - 02.2024
- Made and served café beverages with a focus on speed, quality, and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce waste.
- Trained cafe employees to consistently exceed customers' expectations and provide superior
- Filled in for absent employees in any position in the cafe, keeping operations efficient even when shorthanded. (register, bar, serving, running)
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Bittersweet Cafe
11.2021 - 03.2022
- Prepared specialty drinks such as cappuccinos, lattes, and cortados.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Skills
- Foodservice
- Reliable and Responsible
- Barista skills
- POS Terminal Operation
- Customer experience management
Timeline
Barista
Bittersweet Cafe
11.2021 - 03.2022
Cafe Manager
Mothership Bakery & Cafe
01.2018 - 02.2024
Similar Profiles
Charlotte KeefeCharlotte Keefe
Waitress/Barista Trainer at Mothership Bakery & CafeWaitress/Barista Trainer at Mothership Bakery & Cafe
Ronna HeuvelRonna Heuvel
Cafe All Rounder at Scroll Time Bakery and CafeCafe All Rounder at Scroll Time Bakery and Cafe
Ngoc NguyenNgoc Nguyen
Barista at Oblanc Bakery & CafeBarista at Oblanc Bakery & Cafe