Naomi Lynch
Townsville,QLD
Summary
Dynamic leader with a proven track record, adept in workflow management and fostering strong customer relations. Renowned for transforming challenges into opportunities for growth, ensuring high client satisfaction and operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Business Account Manager
Provet Pty Ltd
06.2015 - Current
- Increased client satisfaction by building open communication & trust.
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Managed a territory encompassing multiple regions while consistently meeting or exceeding sales targets.
- Identified potential risks associated with client accounts, implementing mitigation strategies as needed.
- Coached and mentored junior team members, enhancing their skill sets and contributing to their career development.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Store Manager
Pets Domain
02.2014 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Internal Sales
Jerry & The Tilemakers
04.2013 - 02.2014
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
Practice Manager
Greencross Vets
06.2011 - 04.2013
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 10 veterinary personnel.
Senior Veterinary Nurse
Greencross Vets
01.2011 - 06.2011
- Mentored junior veterinary nurses, fostering professional growth through guidance and support.
- Improved clinic efficiency by streamlining inventory management and ordering procedures.
- Assisted senior staff with blood analyses and physical assessments.
- Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted in preparation and administration of anaesthesia for surgical processes.
Senior Veterinary Nurse
Family Vet Centre
01.2003 - 11.2010
- Mentored junior veterinary nurses, fostering professional growth through guidance and support.
- Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
- Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
- Maintained detailed medical records accurately documenting each patient''s health history, diagnoses made during appointments along with treatments administered.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odours.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Educated clients on nutrition, preventive health and other animal care.
- Performed faecal examinations, urinalysis and bloodwork.
Tafe Teacher
Riverina Institute of TAFE
01.2005 - 10.2010
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Adapted teaching methods and materials to meet students' varying needs.
Veterinary Nurse
Hume & Melrose Animal Hospital
04.1999 - 06.2003
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
Education
Certificate - Leadership
Crampton Consulting
Online01-2025
Diploma - Diploma of Business Management
Train Smart
Online01-2016
Diploma - Diploma of Management
Train Smart
Online01-2016
Certificate - Microchip Inplantation
AIRC
Online01-2012
Certificate IV - Workplace Assessment & Training
TAFE NSW
NSW11-2004
Certificate IV - Veterinary Nursing
Box Hill Institute of TAFE
Melbourne, VIC11-2003
Skills
- Verbal and written communication
- Customer relations
- Goal-oriented mindset
- Schedule management
- Proactive problem-solving
- Multitasking and organization
- Workflow management
- Relationship management
- Training and mentoring
- Customer satisfaction
- Growth mindset
- Excellent communication
Timeline
Business Account Manager
Provet Pty Ltd
06.2015 - Current
Store Manager
Pets Domain
02.2014 - 06.2015
Internal Sales
Jerry & The Tilemakers
04.2013 - 02.2014
Practice Manager
Greencross Vets
06.2011 - 04.2013
Senior Veterinary Nurse
Greencross Vets
01.2011 - 06.2011
Tafe Teacher
Riverina Institute of TAFE
01.2005 - 10.2010
Senior Veterinary Nurse
Family Vet Centre
01.2003 - 11.2010
Veterinary Nurse
Hume & Melrose Animal Hospital
04.1999 - 06.2003
Certificate - Leadership
Crampton Consulting
Diploma - Diploma of Business Management
Train Smart
Diploma - Diploma of Management
Train Smart
Certificate - Microchip Inplantation
AIRC
Certificate IV - Workplace Assessment & Training
TAFE NSW
Certificate IV - Veterinary Nursing
Box Hill Institute of TAFE
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