NAOMI MCBLANE
Berwick
Summary
Highly motivated Business Development Manager with customer service, sales, retail and marketing experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets whilst delivering exceptional customer service and customer satisfaction.
A Goal-oriented individual versed in a high-volume of key accounts and customers.
A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Development Manager
KONG Company
10.2023 - Current
- Hubspot CRM
- Retail Store Customers
- Managing both New and Existing Clients
- Retail Sales
- Animal Health and Pet Retail
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business and leads
- Represented company and promoted products at conferences and industry events.
- Building strong customer relationships
- Scheduling meetings and calls
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Managing a large portfolio of customers across all of Victoria
- Running in store sales training
- Performed client research and identified opportunities for account growth.
- Kept meticulous client notes and updated account information in company databases.
Business Development Manager - VIC, SA, TAS
DLC Vet Pty Ltd
02.2020 - 10.2023
- Serving Victoria, South Australia and Tasmania
- 3 + Years Business Development & Sales Representation Experience
- Large Customer Portfolio
- Experience in long term sales negotiations
- Experience with large and expensive ticket items
- Market Research
- Finding New Leads and New Business
- Working both within a team environment as well as independently
- On the road experience
- Cold Calling
- Both New and Existing Cliental
- Animal Health & Veterinary
- Remote and Hybrid work
National Marketing and Sales Representative
Dartnells Compounding Pharmacy
11.2019 - 02.2020
- Veterinary Pharmaceuticals & Skincare / Beauty products
- Sales and Key Accounts on a National Level
- Scheduling meetings and organising appointments in a timely manner
- Developing new means of Customer Engagement and New Leads/ Pipe lines with cold calling and research
- Establishing a social media presence and preparing and posting marketing posts
- Covering at least 6 cold call or cold visits a day.
- Customer feedback reports
- Analysis of Sales, Data, Invoice and Brand
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Negotiated contracts with clients and developed relationships with key personnel.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with cross-functional teams to identify and address customer needs.
Customer Service Officer
Lyppard Australia Pty Ltd
11.2019 - 02.2020
- Expert Knowledge on Veterinary Drug and Food Wholesaling
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Created Email marketing flyers
- Specifically handling upwards of 20 accounts
- Further advanced whole sale, warehouse, customer service, Veterinary pharmaceutical, pet nutrition and preventative product knowledge
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
Customer Support Representative
Therapon Pty Ltd
02.2019 - 10.2019
- Extensive sales knowledge of veterinary Products
- Invoice comparisons and experience with call reports
- Working alongside the Sales team
- Faced pace and time sensitive customer service and order
- Established relationships with state Veterinary Clinics
- Increased and obtained whole sale, warehouse, customer service, Veterinary pharmaceutical, pet nutrition and preventative product knowledge
- Picking, Packing and organising freight for orders
- Up keeping crucial drug scheduling protocols
- Advanced time management skills
Veterinary Nurse/Surgical Nurse
Dandenong Veterinary Hospital
05.2018 - 01.2019
- Served as Veterinary Surgical Nurse, Medical Nurse, Appointment Nurse
- Obtained patient history from owners and performed physical examinations.
- Designed and created client education materials and marketing materials for hospital services.
- Educated clients on nutrition, preventive health and other animal care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records
- Obtained patient history from owners and performed physical examinations
- Educated clients on nutrition, preventive health and other animal care
- Recorded symptoms and documented medical observations to inform treatment decisions
- Monitored vital signs of animals during surgical procedures and provided postoperative care
- Triaged incoming patients to determine treatment needs and urgency of care
- Managing up to 6 scheduled in-patients
- Prioritising patients based off needs
Babies "R" Us Department Manager
Toys"R"Us
08.2009 - 06.2015
- Leadership and Training
- Merchandising
- Strong Interpersonal Skills
- Managerial Experience
- Leadership Training
- Retail Sales Training S.T,A,R +
Education
Accredited Training Course - Category Strategies
CKMG
Melbourne, VIC01.2023
Accredited Training Course - Category Assessment
CKMG
Melbourne, VIC01.2023
Accredited Training Course - Category Roles
CMKG
Melbourne, VIC01.2023
Accredited Training Course - Category Definition & Segmentation
CMGK
Melbourne, VIC01.2023
Accredited Training Course - Category Management Overview
CMKG
Melbourne, VIC01.2023
Certificate IV - Veterinary Nursing
Open Collages
Fairfield, NSW2017
RSPCA Certificate II - Animal Studies
Box Hill Institute of TAFE
Burwood, VIC05.2013
Certificate IV - Photoimaging
NMIT (Northern Melbourne Institute of TAFE)
Fairfield, VIC12.2012
High School Diploma -
Scoresby Secondary College
Scoresby, VIC11.2011
Skills
- Working Autonomously & Cross-Functional Collaboration
- Excellent Written and Oral Communication Skills as well as People Management
- Organized, diligent task-manager with strong interpersonal skills
- Retail, Management, Veterinary, Business, Sales, Marketing, Customer Service and Wholesaler exposure
- Marketing and Sales Principles
- Strong Analytical Skills
- Retail Management with Sales, Merchandising, forecast sales and budget-tracking
- Organising products into subcategories for Category Management
- Managing national key accounts as well as creating new leads
- NPD (New Product Development) Pitch and Sales Experience
- Excellent Written and Oral Communication Skills as well as People Management
- Observing and acting on consumer behaviour and buying patterns
- Analysing and researching competitor and consumer trends
- B2B, Digital and Fast Paced Sales
- Forward Structured Planning and Executing Experience
- Managing and Training Teams
- Microsoft Excel - Data Analysis, Pivot Tables, Formulas skills
- Organizational Skills
- Brand Planning
- Written And Verbal Communication
- Consumer Trends
- Management
- Supplier Relationships
- Strategic Goals
- Monitoring
- Staff Reviews
- Sales Forecasting
- Sales Reporting
- Strong Relationships
- Servicing
- Territory Management
- Solution Selling
- Sales Strategy
- Sales Channels
- Sales Experience
Additional Information
Current Role – Business Development Manager – VIC,
Fluid in Veterinary, Retail, Business, Sales, and Marketing Sectors
Certification
LinkedIn Learning Courses, Certificates and Passed Skill Assessments
- Negotiating the Nonnegotiable – Certificate
- Microsoft Outlook – Skill Assessment Pass
- How To Be More Strategic in Six Steps – Certificate
- Flip the Script – A Toolkit for Sellers and Negotiators - Certificate
- Completion of STAR and Super-STAR Customer Service Training - Certificate
- Certificate of Customer Service Award
Timeline
Business Development Manager
KONG Company
10.2023 - Current
Business Development Manager - VIC, SA, TAS
DLC Vet Pty Ltd
02.2020 - 10.2023
National Marketing and Sales Representative
Dartnells Compounding Pharmacy
11.2019 - 02.2020
Customer Service Officer
Lyppard Australia Pty Ltd
11.2019 - 02.2020
Customer Support Representative
Therapon Pty Ltd
02.2019 - 10.2019
Veterinary Nurse/Surgical Nurse
Dandenong Veterinary Hospital
05.2018 - 01.2019
Babies "R" Us Department Manager
Toys"R"Us
08.2009 - 06.2015
Accredited Training Course - Category Strategies
CKMG
Accredited Training Course - Category Assessment
CKMG
Accredited Training Course - Category Roles
CMKG
Accredited Training Course - Category Definition & Segmentation
CMGK
Accredited Training Course - Category Management Overview
CMKG
Certificate IV - Veterinary Nursing
Open Collages
RSPCA Certificate II - Animal Studies
Box Hill Institute of TAFE
Certificate IV - Photoimaging
NMIT (Northern Melbourne Institute of TAFE)
High School Diploma -
Scoresby Secondary College
Similar Profiles
Christopher ChavezChristopher Chavez
Shipping Associate at kong companyShipping Associate at kong company
Tsz Wing ChowTsz Wing Chow
Administrative clerk at Smart Money Credit Limite (From Hong Kong Company)Administrative clerk at Smart Money Credit Limite (From Hong Kong Company)
Chan Tsang Wing ClementChan Tsang Wing Clement
Senior Customer Services Manager (Division Manager) at SOGO (Hong Kong) Company LimitedSenior Customer Services Manager (Division Manager) at SOGO (Hong Kong) Company Limited