Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAOMI MCDONALD

Mildura

Summary

Dedicated cabin crew member with over 22 years of experience at QantasLink, consistently delivering exceptional customer service. Proficient in operating Dash-8 turboprop aircraft, skilled in both solo and team-based cabin crew roles. Highly trained in customer service and aircraft safety, capable of handling diverse situations with a sensible, warm, and safe approach. Recognised for commitment to service excellence and cultural sensitivity, frequently commended by colleagues and customers for contributions to a positive flying experience.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Cabin Crew

QantasLink
12.2002 - Current
  • Highly trained in customer service and aircraft safety and can confidently deal with any situation that may present itself in a sensible, warm and safe manner.
  • Demonstrates empathy in service with customers from a variety of cultures and countries.
  • Builds rapport and trust in a team and positively contributes to the team’s performance.
  • Ensures catering, blankets, reading material, emergency equipment, and other supplies are onboard and in sufficient supply.
  • Understands the importance of hygiene standards inflight so all areas of the cabin are clean for our customers.
  • Assists during passenger boarding and disembarkation.
  • Announce and demonstrates safety equipment.
  • Contemporary and dynamic in approach to service delivery.
  • Complies with company standards and procedures.

Store Manager (whilst Stood Down During Covid)

Provincial Home Living
07.2020 - 02.2021
  • Managerial duties of one store.
  • Ensuring a high standard of customer service is delivered.
  • Interviewing prospective employees.
  • Training staff members.
  • Motivation of Team members.
  • Ensuring company policies and procedures are met.

Education

Year 12 Certificate -

St Joseph’s College
Mildura, VIC
01.1992

Skills

  • Exceptional Customer Service
  • Regulatory compliance in safety and security
  • Effective communication
  • Adaptability in dynamic environments
  • Team collaboration
  • Conflict resolution strategies
  • Retail management experience

Certification

  • Responsible Service of Alcohol
  • First Aid Certificate

Timeline

Store Manager (whilst Stood Down During Covid)

Provincial Home Living
07.2020 - 02.2021

Cabin Crew

QantasLink
12.2002 - Current

Year 12 Certificate -

St Joseph’s College

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