Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naomi McGuiness

Bowen,QLD

Summary

Personable and energetic person committed to delivering excellence in all facets of customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level reception position. Ready to help team achieve company goals. Motivated to learn, grow, and excel through any task, job or position I am given.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Attendant

Daydream Island
03.2022 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Assisted customers with prompt and polite support in-person and via telephone.

Food and Beverage Attendant

Daydream Island
02.2022 - 03.2022
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Trained new staff members on company policies and procedures.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Delivery Driver

Pizza Hut
02.2021 - 10.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Waitress

The Cove Restaurant
08.2020 - 11.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Education

High School Diploma -

St Catherine's Catholic College
Proserpine, QLD
11.2021

No Degree -

St Mary's Catholic Primary School
Bowen, QLD
11.2015

Skills

  • Welcoming Guests
  • Customer Inquiries
  • Client Satisfaction
  • POS Systems
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Retail Objectives
  • Exceeding Customer Expectations
  • Positive Customer Engagement
  • Energy and Physical Stamina
  • Team Cooperation
  • Goal-Driven

Certification

  • Completed Cert II in skills for work - And vocational pathways
  • Completed Cert II in Christian Ministry and Theology
  • Completed Cert II in understanding and recognising others emotions and mental health
  • Completed Queensland certificate of education
  • Completed covid safe training for dining in
  • Completed RSA QLD course (Responsible -Service of alcohol).
  • Starting to study a diploma of health sciences in March 2023

Timeline

Retail Attendant

Daydream Island
03.2022 - Current

Food and Beverage Attendant

Daydream Island
02.2022 - 03.2022

Delivery Driver

Pizza Hut
02.2021 - 10.2021

Waitress

The Cove Restaurant
08.2020 - 11.2020

High School Diploma -

St Catherine's Catholic College

No Degree -

St Mary's Catholic Primary School

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Naomi McGuiness