Naomi McKennall
Flagstaff,SA
Summary
Motivated and dependable retail sales assistant with proven record of boosting sales and customer satisfaction through individualised service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Experienced in product display, knowledge, promotion and frequently managing the store independently.
Overview
3
3
years of professional experience
Work History
Bakery Sales Assistant
Bakers Delight
07.2024 - Current
- Supported bakery marketing initiatives by promoting seasonal items, discounts, and loyalty programs to customers.
- Created positive customer experiences by greeting each individual warmly upon entering the store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Participated in regular staff meetings to discuss ways to improve overall bakery operations and achieve sales targets.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
- Worked flexible hours across night, weekend, and holiday shifts.
Youth Group Leader Volunteer
Seeds Uniting Church
02.2024 - Current
- Established a safe and inclusive environment during group meetings, ensuring all members felt comfortable sharing their thoughts and opinions.
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Implemented conflict resolution strategies when necessary, addressing any issues or concerns among group members promptly and effectively.
- Promoted positive peer relationships within the group via icebreakers, collaborative projects, and small-group discussions centered around core values.
- Provided one-on-one guidance to individual members seeking support or advice on personal challenges they were facing.
- Assisted with organizing religious activities and services.
- Assisted with fundraising activities.
Sales Assistant
3Wishes Candle Barn
12.2021 - 04.2024
- Increased sales by building strong customer relationships and providing excellent service. Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Collaborated with team members to achieve monthly sales targets and objectives. Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Worked flexible hours across night, weekend, and holiday shifts.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Used POS system to efficiently process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons. Logged reports, expenses, receipts, and sales in company database.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
Bachelor Psychological Sciences & Criminology - Psychology
Flinders University
Bedford Park, SA11.2027
No Degree - SACE
Aberfoyle Park High School
Aberfoyle Park, SA11.2023
Skills
- Visual Merchandising
- Point of Sale Operation
- Opening and Closing Procedures
- Time management
- Cross-selling
- Product knowledge
- Customer service
- Store Organization
- Reliable and Responsible
- Display Building
- Processing Payments
- Cleanliness and hygiene Food handling safety
Additional Information
Referees:
Sarah Whitting: Previous Store Manager, 3Wishes Candle Barn 0430 616 858
Jasmine Peters: Youth Leader Seeds Uniting Church 0404 855 408
Chloe Porter: Previous Sales Manager, Bakers Delight 0427 107 955
Timeline
Bakery Sales Assistant
Bakers Delight
07.2024 - Current
Youth Group Leader Volunteer
Seeds Uniting Church
02.2024 - Current
Sales Assistant
3Wishes Candle Barn
12.2021 - 04.2024
Bachelor Psychological Sciences & Criminology - Psychology
Flinders University
No Degree - SACE
Aberfoyle Park High School
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