Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Mcnally

Brisbane,QLD

Summary

Hardworking and passionate teenager with strong organizational skills eager to secure entry level employment. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

SUBWAY®Restaurants
06.2022 - 08.2023
  • Ensured smooth running of a busy restaurant serving hundreds of customers daily.
  • Responsible for restaurant operations (labor, inventory variance) during assigned shifts, including opening and closing restaurant
  • Ensured that all protocols including the safe preparation of food was upheld to a high standard.
  • Managed cash balance and minimized wastage.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Creating and managing the staff schedule
  • Performed a range of paperwork necessities to a high standard.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Crew Member

McDonald's
03.2020 - 06.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.

Education

Certificate III - Business Administration

TAFE Queensland
03.2024

Skills

  • Loss Prevention
  • Operations Oversight
  • Business Development
  • Team Building and Leadership
  • Problem-Solving
  • Staff Scheduling
  • Customer Service and Engagement
  • Microsoft Office Suite
  • Pricing and Markdowns
  • Time Management
  • Store Opening and Closing
  • POS Systems Operations
  • Analytical thinking
  • Conflict resolution
  • Staff training
  • Interpersonal skills

Timeline

Assistant Store Manager

SUBWAY®Restaurants
06.2022 - 08.2023

Crew Member

McDonald's
03.2020 - 06.2022

Certificate III - Business Administration

TAFE Queensland

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Naomi Mcnally