Naomi Fox
Toowoomba
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Goal-oriented with distinguished experience in the implementation, design, usability testing of software with proven leadership abilities. Proficient in increasing productivity and customer satisfaction while committing to targets and working in extremely agile and high pressure environments.
Committed product manager, successful at tackling problems with tenacity and sound judgment.
Forward-thinking in Business Operations with expertise in coordinating and managing multiple teams and deploying successful business growth strategies. Persistent leader with a history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills.
Successful at improving business procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Understands the importance of EQ when working with customers, teams and other executives, as well as keeping all stakeholders informed and motivated.
Overview
10
10
years of professional experience
Work History
Head of Key Accounts
Malec Terminal Logistics Pty Ltd
2022.06 - Current
- Grew and Maintained key target areas in the regional agriculture export shipping market utilising both internal sales and obtaining new clients.
- Captured and maintained majority portion of the QLD regional agriculture container export market in 12 months. (Toowoomba and surrounds)
- Established team priorities, monitored transport schedules and maintained deliverables.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained client relations, identifying areas for improvement and implementing corrective actions where required.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients and internal requirements by working and coordinating with consultants and developers.
- Evaluated impact of process change on overall operation and determined return on investment.
Account Management and Sales Manager
FreightTracker Australia
2018.02 - 2022.06
- Created and expanded sales opportunities to new and existing customers increasing annual revenue within 1 year by 58%
- Managing teams across 4 counties, remote and local
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness and branding.
- Oversaw major departments including core system functions, flagship products, additional product modules, customer service/ account management, marketing and sales.
- Owned all aspects of sales planning, development and account management nationally.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Prioritized roadmap in order to achieve product goals and metrics.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
Senior Business Operations Analyst (SME)
Followmont Transport
2016.02 - 2018.02
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Leveraged Technology to optimize supply chain efficiency. Guaranteeing 96% of freight delivered on time from 42%
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Business Analyst
BCQ Transport
2014.03 - 2016.02
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Increase communication with client base through system automation reducing average daily calls from an average of 385 per day to an average of 26
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Orchestrated integration and communication of software upgrades.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Coached and mentored employees and offered constructive feedback for performance improvement.
Skills
- Over 10 years of management experience in varying roles within software, transport and logistics industries.
- Translate business and client requirements to implement new system and process opportunities
- Maintaining and aligning Goal objectives
- Experienced in software system design and usability (UI/UX)
- Strategic account/business development and planning
- Analytical problem solver
- Empowers high-performing teams
- Coaching and mentoring
- Time management
- Relationship building
- High standard of Verbal and written communication
- Coaching and mentoring
- Time management
- Relationship building
- High standard of Verbal and written communication
Timeline
Head of Key Accounts
Malec Terminal Logistics Pty Ltd
2022.06 - Current
Account Management and Sales Manager
FreightTracker Australia
2018.02 - 2022.06
Senior Business Operations Analyst (SME)
Followmont Transport
2016.02 - 2018.02
Business Analyst
BCQ Transport
2014.03 - 2016.02
Similar Profiles
VINAYAK KHANDU PATILVINAYAK KHANDU PATIL
Assistant Manager Customer Service at KARANJA TERMINAL AND LOGISTICS PVT. LTDAssistant Manager Customer Service at KARANJA TERMINAL AND LOGISTICS PVT. LTD
Jagraj Singh GrewalJagraj Singh Grewal
Transport Manager at C&B Logistics Pty LtdTransport Manager at C&B Logistics Pty Ltd
Shacha TenzinShacha Tenzin
Distribution Manager at MITRE Transport Logistics Pty LtdDistribution Manager at MITRE Transport Logistics Pty Ltd