Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Naomi Nehme

Summary

Proactive Senior Business Analyst with 6+ years product management experience across various financial industries. Effective driver of product development lifecycle from concept to delivery in an agile manner. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue with an automation mindset.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Lead Business Analyst

QBE
07.2022 - Current
  • Lead business analyst on a scrum project team delivering multiple product solutions for the AUSPAC Claims Value Stream
  • Over this time I have delivered Payment Automation and Document Classification Automation for AUSPAC Claims
  • Facilitate requirements elicitation and stakeholder management workshops, ensuring our relationship with business stakeholders is always healthy and our requirements derive business value
  • Working closely with Product Owner to refine the backlog and prioritise the most high benefit features/user stories
  • Document and plan the user journey as well as the relevant user stories and features to deliver the required functionality
  • Cooperating closely with developers and testers to ensure requirements are feasible and solutions are optimal with the platforms available
  • Help off-shore testing team with test design reviews and implementation.
  • Enhanced project efficiency by streamlining business processes and implementing best practices.
  • Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
  • Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
  • Improved data-driven decision-making by developing comprehensive reporting tools and dashboards for key performance indicators.

Senior Data Business Analyst

Salesforce
06.2020 - 07.2022
  • Leading marketing product data team for APAC as a key point of contact for all internal business, sales and marketing health of Salesforce
  • Cooperate with stakeholders to identify data-driven insights and hotspots within the current business and provide optimal solutions on ways to eliminate customer pain points and drive in more sales
  • Facilitate meetings to "tell a story" with the data to high-level executives within the business
  • Lead team to achieve set out sprint goals
  • Facilitate refinement and prioritise backlog
  • Creating and managing data models and reporting cadences within the region through use of workflow tools including Salesforce products.
  • Improved business processes by analyzing current practices and recommending optimisation strategies.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organisation.

Head Business Analyst

American Express
02.2020 - 06.2020
  • Head business analyst on a range of APAC projects across consumer card transaction
  • Cooperate with stakeholders to create the end-to-end process of functional requirements in the most beneficial way for the system
  • Conducting data ETLs for workflows and day-to-day business functions
  • Documenting and defining requirements and key features within JIRA and Confluence.
  • Applied honed problem-solving skills to analyse and resolve issues impacting business operations and goal achievement.
  • Performed gap analysis to identify areas of improvement.
  • Leveraged strong analytical skills to identify trends, patterns, and insights from complex data sets, informing strategic business decisions.

Senior Technical Business Analyst

Macquarie Group
01.2017 - 02.2020
  • Lead technical business analyst, on a transformation project which aimed to consolidate the functionality of several call systems into one through the use of PEGA systems
  • Point of contact for stakeholders, developers and QA testers (offshore) and helped in maintaining optimal workflow within an agile scrum team
  • Improve data processing through using PEGA Systems rule engine
  • Created and managed the entire call system workflow through using PEGA systems rule engine
  • Work with senior engineers to manage large, complex design projects for stakeholders
  • Completing detailed development tasks including front-end, data-modelling and reporting side of the system
  • Liaise with stakeholders, in order to communicate their wants and needs into system requirements with an aim to eliminate pain points
  • Perform data analysis and optimisation to ensure the system is efficient and accurate in workflow
  • Facilitate workshops and meetings with key stakeholders in order to gather requirements and ensure all are on the same page.
  • Delivered comprehensive technical documentation, facilitating seamless handovers to support teams.
  • Resolved complex business challenges with innovative technical solutions, resulting in process improvements.
  • Led cross-functional teams to successful project completion within budget and timeline constraints.

Education

Bachelor of Information Technology Co-Op -

University of Technology, Sydney

Higher School Certificate -

St Ursula's College, Kingsgrove

Customer Experience Program -

George Washington University

Women in Leadership Executive Program -

University of Vermont

Skills

  • Project Management
  • Critical Thinking
  • Stakeholder Management & Engagement
  • Team Leadership
  • System Integration
  • Innovative Thinking
  • Agile Methodologies
  • Data Analysis (SQL, Python, R)
  • Business Intelligence Tools (Tableau, Alteryx, Power BI)
  • Data Mapping & Visualisation
  • Gap Analysis
  • Requirements Gathering & Documentation (JIRA, Confluence, Bitbucket)
  • CRM Systems (Salesforce CRM/ PEGA Systems)
  • Product Management
  • Performance Metrics

Accomplishments

  • Salesforce APAC Employee Appreciation Award - Raise the Bar & Adapt
  • Top 50 Women in Analytics recognised by IAPA


Certification

Certified in Scaled Agile SAFe 6.0

Timeline

Senior Lead Business Analyst

QBE
07.2022 - Current

Senior Data Business Analyst

Salesforce
06.2020 - 07.2022

Head Business Analyst

American Express
02.2020 - 06.2020

Senior Technical Business Analyst

Macquarie Group
01.2017 - 02.2020

Bachelor of Information Technology Co-Op -

University of Technology, Sydney

Higher School Certificate -

St Ursula's College, Kingsgrove

Customer Experience Program -

George Washington University

Women in Leadership Executive Program -

University of Vermont

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Naomi Nehme