Naomi Nehme

Led the strategic delivery of enterprise-wide transformation initiatives, including the $500M New Insurance Platform for Claims and the AUSPAC Claims Value Stream, driving innovation and operational excellence. Spearheaded modernisation efforts within AUSPAC Claims through Payment Automation and Correspondence Management, leveraging AI-driven insights and predictive analytics to validate business cases and ensure measurable success.

• Strategic Leadership: Defined product vision and multi-year roadmap for high- value initiatives, aligning priorities with corporate objectives and customer experience goals.
• Portfolio Management: Oversaw a $500M portfolio of transformation programs, ensuring investment decisions delivered maximum ROI and supported enterprise growth.
• Team Leadership: Led and coached a team of several Product Owners across multiple streams, driving alignment, prioritization, and execution of strategic outcomes within roadmap timelines.
• Innovation & Automation: Championed automation initiatives using AI and data-driven insights to validate business cases for Payment Automation and Correspondence Management Modernization, delivering proven efficiency gains and cost savings.
• Stakeholder Engagement: Influenced senior executives and key stakeholders through strategic workshops and data storytelling, ensuring buy-in and alignment on product direction.
• Backlog Governance: Set prioritisation frameworks and guided Product Owners in managing backlogs to focus on high-impact features that deliver measurable business value.
• Customer Experience Strategy: Directed the design of user journeys and experience frameworks at a strategic level, ensuring solutions aligned with customer needs and business objectives.
• Delivery Oversight: Monitored delivery progress, removed impediments, and ensured cross-functional teams achieved milestones on time and within budget.
• Process Optimisation: Drove operational excellence by implementing best practices and governance models across product streams.
• Data-Driven Decision Making: Established KPI dashboards and performance metrics to measure product success and inform strategic decisions.
• Operational Impact: Identified systemic gaps and championed initiatives that optimised workflows, reduced complexity, and improved scalability.

Serve as the primary point of contact for APAC marketing product initiatives, leading the Marketing Product Data Team and ensuring the health and optimisation of Salesforce across the region. Drive product strategy and execution to enable data-driven marketing decisions and enhance customer engagement.

• Team Leadership : Manage and mentor a cross-functional team, fostering collaboration and accountability to achieve sprint goals and deliver high-impact product solutions.
• Stakeholder Collaboration: Partner with internal business, sales, and marketing teams to identify insights and pain points, delivering innovative product solutions that improve customer experience and accelerate revenue growth.
• Executive Communication: Facilitate strategic meetings and present compelling data narratives to C-Suite executives, influencing decision-making and shaping product direction.
• Product Ownership & Delivery: Lead sprint planning, backlog refinement, and prioritisation to ensure delivery of high-value features aligned with business objectives.
• Data & Workflow Optimisation: Lead the design and management of data models, reporting cadences, and workflow automation using Salesforce and related tools to streamline marketing operations.
• Process Improvement: Analyse existing marketing processes and recommend optimisation strategies to enhance efficiency and scalability.
• Cost Reduction & ROI: Implement cost-effective solutions through data-driven analysis, reducing operational expenses while maximising marketing ROI.
• Analytics & Insights: Manage the development of advanced reporting dashboards and KPI frameworks to enable informed, data-driven decisions across the organisation.

Owned the delivery of multiple APAC initiatives focused on consumer card transactions, driving product vision and ensuring alignment with business objectives.

• Product Vision & Roadmap: Defined and communicated product goals, ensuring alignment with strategic priorities and customer needs.
• Stakeholder Engagement: Partnered with business stakeholders to gather insights, validate requirements, and ensure solutions deliver maximum value.
• Backlog Management: Created, refined, and prioritized user stories and epics in JIRA, ensuring clarity and alignment with sprint goals.
• Data-Driven Decisions: Leveraged analytics to identify trends and patterns, informing product enhancements and strategic decisions.
• Gap Analysis & Optimisation: Conducted gap analysis to identify improvement opportunities and drive continuous product optimisation.

- Collaboration with Delivery Teams

Led a major transformation initiative to consolidate multiple call systems into a unified platform using PEGA Systems, driving operational efficiency and improved customer experience.

• Project Delivery Leadership: Served as the primary liaison between stakeholders, developers, and offshore QA teams, ensuring seamless collaboration and maintaining optimal workflow within an agile Scrum environment.
• Product Ownership and Design: Defined and managed end-to-end workflows through PEGA’s rule engine, improving data processing and system functionality.
• Complex Solution Delivery: Partnered with senior engineers to oversee large- scale design projects, ensuring alignment with business objectives and technical feasibility.
• Requirements & Stakeholder Management:Translated stakeholder needs into actionable system requirements, eliminating pain points and enhancing user experience.
• Data Analysis & Optimisation: Performed in-depth data analysis to optimize workflows and ensure system accuracy and efficiency.
• Facilitation & Documentation: Led workshops and requirement-gathering sessions with key stakeholders; delivered comprehensive technical documentation for smooth handovers to support teams.
• Innovation & Problem-Solving: Resolved complex business challenges with innovative technical solutions, driving measurable process improvements

Delivered workflow optimisation and process improvement initiatives across multiple projects within the Motor Asset Leasing domain, ensuring operational efficiency and technical excellence.

• Stakeholder Engagement: Facilitated workshops and requirement-gathering sessions with key stakeholders, ensuring alignment and clarity across all project phases.
• Technical Documentation: Developed comprehensive documentation to enable smooth handovers and ongoing system support.
• Innovative Problem-Solving: Resolved complex business challenges through creative technical solutions, driving measurable process improvements.
• Cross-Functional Leadership: Directed and collaborated with diverse teams to deliver projects on time and within budget, maintaining high-quality standards.
• API & Data Integration: Produced detailed API mappings and data schema documentation to support seamless integration and guide technical teams.