Naomi Nollet
Summary
I have been working in the tourism/ hospitality for some time now and love it. I am originally from Melbourne but have moved to Airlie Beach, Magnetic Island, New Zealand, rural NSW, Mission Beach and Kakadu in various front office positions. For the last two years I have been working as a guest service attendant at a retreat in the Gold Coast Hinterland. I am highly organised, enjoy learning new skills and am always willing to take on a new opportunity and grow as an individual.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
O'Reilly's Rainforest Retreat
02.2022 - 04.2024
- Informing guests of retreat facilities, dining options and knowledge of Lamington National Park hiking trails
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
Front Office Assistant
Mercure Crocodile Hotel
09.2021 - 02.2022
- Checking in guests, Settling accounts on departure, Housekeeping if there was a shortage of staff, Food and beverage attendant, Bartending, Barista
Machine Operator
Gore Earth Moving
- Compactor operator
- Followed detailed instructions to operate machines with accuracy
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
Food and Beverage Attendant
Castaways Resort and Spa
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Arranged tables and chairs for special occasions and events.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Food and Beverage Attendant
Peppers Parehua
- Opening and closing of restuarant for breakfast and dinner service, Waitressing tables, Bartending, Room service, Setting up for weddings and conferences, Casual housekeeping if there was a shortage of staff
Food and Beverage Attendant
Peppers Blue on Blue Resort
- Supervisor on breakfast, lunch and dinner service, Bartending, Barista, Opening and preparing restaurant for buffet breakfast- catering up to two hundred in-house guests, Setting up various event spaces for weddings and conferences
Housekeeper
Island Leisure Resort
- Work for accommodation
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Deckhand/ hostess
Freight Train sailing
- Deckhand, Hostess, Cooking meals for up to twenty-one guests, Preparing bedding and cleaning of cabin, Guided walk with guests on Whitehaven Beach
Events Team Member
Decor It Events
- Oversaw event operations to keep running smoothly.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Food Server
Boost Juice
01.2014 - 01.2016
- Prepping food/ juices/ smoothies
- Opening and closing of store
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Education
Tourism and Events, Diploma -
Flight Centre Travel Academy
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Telephone skills
- Listening Skills
- Cash Handling
- Hospitality services
- Team Collaboration
- Customer Service
Hobbies and Interests
- Hiking
- Painting
- Running
- Reading
- Travel
Timeline
Front Desk Receptionist
O'Reilly's Rainforest Retreat
02.2022 - 04.2024
Front Office Assistant
Mercure Crocodile Hotel
09.2021 - 02.2022
Food Server
Boost Juice
01.2014 - 01.2016
Machine Operator
Gore Earth Moving
Food and Beverage Attendant
Castaways Resort and Spa
Food and Beverage Attendant
Peppers Parehua
Food and Beverage Attendant
Peppers Blue on Blue Resort
Housekeeper
Island Leisure Resort
Deckhand/ hostess
Freight Train sailing
Events Team Member
Decor It Events
Tourism and Events, Diploma -
Flight Centre Travel Academy
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