Summary
Overview
Work History
Education
Skills
Timeline
Generic

NAOMI NOLLET

Moreton Island ,QLD

Summary

My career has been focused on the hospitality/ tourism industry over the past 10 years. I have worked in various roles which have given me great confidence and ability to learn new skills within each role. I have worked in Airlie Beach, Magnetic Island, Mission Beach, New Zealand, Kakadu, Western Australia at a beautiful rural station called Wooleen, Heron Island, and I am currently working on Moreton Island at Tangalooma Island Resort. I am currently studying my Diploma in Human Resources Management, which I will be completing in November of this year.

I am looking at moving back to my home city Melbourne in the coming months. I have enjoyed my time over the years learning new skills and challenging myself, but I am at a point where I would like to be close to my family.

Overview

2027
2027
years of professional experience

Work History

Human Resources Administrator

Tangalooma Island Resort
Moreton Island , QLD
07.2026 - Current
  • Processed new hire paperwork and conducted onboarding orientations.
  • Prepared onboarding documents for new team members across island resort departments.
  • Maintained employee records, contracts and confidential HR files.
  • Assisted payroll checks and award compliance for hospitality and operations teams.
  • Responded to employee HR inquiries with clear, professional support.

Office Administrator/ HR

Aldesta Heron Island PTY LTD
Heron Island, QLD
05.2025 - 07.2026
  • Working on my own in HR role with the assistance of the general manager.
  • Staff onboarding and offboarding procedures.
  • Conducting staff orientation for new employees upon arrival.
  • Coordinate with the head of departments throughout the resort in regard to employee relations.
  • Allocated staff to accommodation and ensured maintenance of facilities in collaboration with housekeeping and maintenance team.
  • Source external training providers when specialist services and knowledge are required.
  • Ensure departments are compliant and implementing WHS procedures.
  • Coordinated babysitting services for guests' children.
  • Conducted performance reviews and served as primary point of contact for employee inquiries and support.
  • Review applicants via employment websites such as SEEK and arrange interviews with line managers.
  • Take notes/ minutes in all department head meetings.
  • Maintain staff files and ensure all relevant data is up to date and stored correctly on HRIS.
  • Coordinated staff events to celebrate accomplishments and enhance wellbeing and positive relationships among employees.

Night Auditor

Aldesta Heron Island PTY LTD
Heron Island, QLD
11.2024 - 02.2025
  • Assisted with the daily balancing of accounts receivable and accounts payable.
  • Maintained accurate records of guest activity and transactions.
  • Ensured accuracy of guest accounts and posted all charges.
  • Ensured accuracy of all daily and monthly reports.
  • Reconciled bank statements and ensured accuracy of all transactions.
  • Managed and monitored daily cash flow.
  • Updated and maintained financial records and reports.

Receptionist/Coffee Barista

Wooleen Station
Murchison, WA
05.2024 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed tours, communicated with guests, and updated accommodation bookings.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided guests with information about Wooleen and how they could make the most of their stay.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency using local coffee beans from Carnarvon WA.
  • Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.

Front Desk Receptionist

O'Reilly's Rainforest Retreat
02.2022 - 04.2024
  • Informing guests of retreat facilities, dining options and knowledge of Lamington National Park hiking trails.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Trained new team members on company procedures, customer service and issue resolution.

Front Office Assistant

Mercure Crocodile Hotel
09.2021 - 02.2022
  • Checking in guests, Settling accounts on departure, Housekeeping if there was a shortage of staff, Food and beverage attendant, Bartending, Barista

Food and Beverage Attendant

Peppers Blue on Blue Resort
  • Supervisor on breakfast, lunch and dinner service, Bartending, Barista, Opening and preparing restaurant for buffet breakfast- catering up to two hundred in-house guests, Setting up various event spaces for weddings and conferences

Food and Beverage Attendant

Castaways Resort and Spa
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Arranged tables and chairs for special occasions and events.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.

Food and Beverage Attendant

Peppers Parehua
  • Opening and closing of restaurant for breakfast and dinner service, Waitressing tables, Bartending, Room service, Setting up for weddings and conferences, Casual housekeeping if there was a shortage of staff

Housekeeper

Island Leisure Resort
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Deckhand/Hostess

Freight Train sailing
  • Deckhand, Hostess, Cooking meals for up to twenty-one guests, Preparing bedding and cleaning of cabin, Guided walk with guests on Whitehaven Beach

Machine Operator

Gore Earth Moving
  • Compactor operator
  • Followed detailed instructions to operate machines with accuracy
  • Complied with company and OSHA safety rules and regulations.
  • Maintained equipment performance by lubricating and cleaning components.

Events Team Member

Decor It Events
  • Oversaw event operations to keep running smoothly.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.

Food Server

Boost Juice
  • Prepping food/ juices/ smoothies
  • Opening and closing of store
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.

Education

Diploma - Human Resources Management

Easy HR
NSW
10-2026

HR Foundations Skill Set - Human Resources

Easy HR
NSW
10-2025

Diploma in Tourism And Events

Flight Centre Travel Academy
Melbourne, VIC
01-2012

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Guest Services
  • Data Protection
  • Customer Service
  • Clear Communication
  • Flexible Schedule
  • Professionalism

Timeline

Human Resources Administrator

Tangalooma Island Resort
07.2026 - Current

Office Administrator/ HR

Aldesta Heron Island PTY LTD
05.2025 - 07.2026

Night Auditor

Aldesta Heron Island PTY LTD
11.2024 - 02.2025

Receptionist/Coffee Barista

Wooleen Station
05.2024 - 10.2024

Front Desk Receptionist

O'Reilly's Rainforest Retreat
02.2022 - 04.2024

Front Office Assistant

Mercure Crocodile Hotel
09.2021 - 02.2022

Food and Beverage Attendant

Peppers Blue on Blue Resort

Food and Beverage Attendant

Castaways Resort and Spa

Food and Beverage Attendant

Peppers Parehua

Housekeeper

Island Leisure Resort

Deckhand/Hostess

Freight Train sailing

Machine Operator

Gore Earth Moving

Events Team Member

Decor It Events

Food Server

Boost Juice

Diploma - Human Resources Management

Easy HR

HR Foundations Skill Set - Human Resources

Easy HR

Diploma in Tourism And Events

Flight Centre Travel Academy

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NAOMI NOLLET