Summary
Overview
Work History
Education
Skills
Knowledge Of Software's
References
Timeline
Generic

Naomi Ralulu

Summary

Over 16 years' experience in Office Administration/Customer service roles within Sydney. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer experience, reduce complaints and increase business.


13 of those years includes experience in warehousing/storage and inventory using multiple systems.

Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

OFFICE ASSISTANT

Synergy
06.2008 - 06.2008
  • Answering calls, Filing, photocopying, binding, Sorting/distributing mail, Reimbursement, Assisting in the office, Creating spreadsheets

OFFICE ASSISTANT

Casula powerhouse Museum
03.2008 - 03.2008
  • Reception relieving, Compiling/dispatching information, Filing, photocopying, Data entry

CUSTOMER SERVICE

Oporto Food Franchise
01.2006 - 01.2009
  • Meeting and greeting and engaging Customers
  • Communicated clearly and positively with coworkers and management
  • Handled currency and credit transactions quickly and accurately
  • Answering phone enquiries
  • Assisted management with inventory control and stock ordering
  • Followed procedures for safe food preparation, assembly, and presentation
  • Prioritising and time management
  • Resolved complaints promptly and professionally
  • Cross trained and coordinated scheduling with team members to ensure seamless service

ADMIN/DATA ENTRY CLERK/ PICK PACKING/ INVENTORY

Toll Customized Solutions
03.2011 - 12.2019
  • Client account management (crediting/updating/completing) using SAP CMS / RED PRAIRIE systems
  • Resolving Internal / external escalations in a quick and timely manner
  • Training of staff members using SAP
  • Ensure team KPI and company turnaround time is achieved daily
  • Stock allocation and adjustments using ERP systems
  • Raising of warehouse orders using SAP CMS
  • Physical assessment of consumer device claims
  • Dispatching and receiving of goods from external sources, Pick packing using RF scanners
  • Data entry
  • Creating excel spreadsheets
  • Stock take of warehouse inventory
  • Distributing parcels and satchels
  • Creating and replying to emails
  • Applied clean as you go practices ensuring WHS guidelines are constantly met
  • Working in a large team environment
  • Prioritising and time management
  • Strong attention to detail
  • Microsoft Office Suite
  • Meeting work/project deadlines
  • Dealing with sensitive and confidential information

ADMIN OFFICER/TRANSPORT ADMIN/ WAREHOUSE ADMIN/ CUSTOMER SERVICE

Karras Cold Logistics
02.2020 - Current
  • Organizing, scanning, and filing of company records
  • Maintained high standards of customer service during high volume
  • fast paced operations
  • Answering phone calls and assisting with customer related enquiries and issues
  • Data entry of warehouse and transport bookings
  • Ensure all instances of customer product enquiries are thoroughly investigated and documented
  • Creating and replying to emails using outlook
  • Client account management (crediting/updating/completing) using Translogix, Paperless.net , 2ic and Palletwatch
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Organizing transport for pickups and deliveries
  • Processing driver run sheets
  • Prioritising tasks, Meeting deadlines
  • Attention to detail
  • Working closely with customers on any inquiry and issue, Microsoft office suite
  • Dealing with sensitive and confidential information, Inventory and stock take, Import and export of goods
  • Resolved complaints promptly and professionally to customers satisfaction
  • Creating more efficient processes to cut down time wastage and having more time to be productive in my daily tasks
  • Was part of the Karras WMS upgrade team that upgraded from PWS version to M3.22 to version 4 (V4). I successfully completed end to end UAT upgrade testing. Was present at GO live to supervise operations staff and train RF users on new updates.

Education

Cert III in Warehousing Operations -

Toll Customized Solutions
Fairfield, NSW
06.2016

Cert III in Business Administration (Medical) (Pracsoft Basic Essentials Training course) - Business Administration

Westmead Hospital - Wesley
11.2010

Cert III in Business Administration -

Liverpool TAFE (Jan - June 09)
07.2009

Cert IV in Retail Operations -

Training Experts Australia
Liverpool, NSW
04.2009

Business Administration CERT II -

Casula High School
11.2008

High School Diploma -

Casula High School
Liverpool
11.2008

Retail Operations CERT II -

Casula High School
Casula, NSW
06.2008

Skills

    Excellent oral and written communication skills

    Highly developed interpersonal and communication skills to effectively engage with people of diverse backgrounds, ages, and religions

    Competent at accomplishing multiple responsibilities in high pressure atmospheres

    Thorough knowledge of Microsoft office (MS outlook, MS excel, MS word, etc)

    Closely working with customers to rectify issues, achieve goals and reach deadlines

    Ability to adapt to any environment

    quick leaner and can learn on the go

    Thorough knowledge of Paperlessnet which includes RF, SAP, Translogix, Red Prairie system including RF, etc

Knowledge Of Software's

  • Microsoft Office (Word, Outlook, Excel, Power point, To-Do List, Forms, Teams, Yammer)
  • Adobe Acrobat
  • Central Management Server (CMS) & SAP
  • Translogix
  • Paperless
  • 2ic
  • Google Drive
  • Zoom
  • Pallet watch

References

  • Mariana Rodriguez - Team leader (Toll Customized Solutions, Yennora) - 0424 484 874 - Mariana.Rodriguez@tollgroup.com


  • Liz Timoti, Operations Manager (Karras Cold Logistics), 0426 959 35 Liz.Timoti@karras.com.au


  • Sela Ah Mu, Warehouse Manager (Karras Cold Logistics), 0420 453 586 Sela319@hotmail.com

Timeline

ADMIN OFFICER/TRANSPORT ADMIN/ WAREHOUSE ADMIN/ CUSTOMER SERVICE

Karras Cold Logistics
02.2020 - Current

ADMIN/DATA ENTRY CLERK/ PICK PACKING/ INVENTORY

Toll Customized Solutions
03.2011 - 12.2019

OFFICE ASSISTANT

Synergy
06.2008 - 06.2008

OFFICE ASSISTANT

Casula powerhouse Museum
03.2008 - 03.2008

CUSTOMER SERVICE

Oporto Food Franchise
01.2006 - 01.2009

Cert III in Warehousing Operations -

Toll Customized Solutions

Cert III in Business Administration (Medical) (Pracsoft Basic Essentials Training course) - Business Administration

Westmead Hospital - Wesley

Cert III in Business Administration -

Liverpool TAFE (Jan - June 09)

Cert IV in Retail Operations -

Training Experts Australia

Business Administration CERT II -

Casula High School

High School Diploma -

Casula High School

Retail Operations CERT II -

Casula High School

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Naomi Ralulu