Naomi Ross
Redland Bay
Summary
I am a motivated individual with experience in customer service and sales. I am skilled in building customer relationships and understanding customer needs, along with strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales & Dispatcher
Rock 'n' Soil
06.2022 - Current
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Cafe Worker
Koorong
03.2022 - 06.2022
Cafe Worker
Shingle Inn
03.2018 - 03.2022
- Exceeded customer expectations by providing a welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Trained new cafe workers in sales, customer service and safety.
- Produced food and drink products adhering to company quality and quantity standards.
Education
Bachelor of Criminology & Criminal Justice -
Griffith University
Brisbane, QLD2026
High School Diploma -
Calvary Christian College
Queensland 11.2021
Cert IV - Criminal Justice
Tafe Queensland
Queensland 10.2021
Skills
- Verbal and Written Communication
- Issue Resolution
- Workstation Setup and Breakdown
- Order Processing
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Stocking and Replenishing
- Dispatching procedures
- Data Entry
- Reliable and punctual
- Outgoing Personality
Availability
Mon - Sat
References
Rock 'n' Soil Health & Safety Representative
Wayne Lomas - 0450 434 031
Rock 'n' Soil Sales Representative
Hannah Cookson - 0411 960 211
Shingle Inn General Manager
Patsy Reddy - 0427 033 603
Youth Pastor
Ben Woodford - 0430 028 532
CCC VET Coordinator
Coral Christensen - Coral.Chrsitensen@calvarycc.qld.edu.au
Timeline
Sales & Dispatcher
Rock 'n' Soil
06.2022 - Current
Cafe Worker
Koorong
03.2022 - 06.2022
Cafe Worker
Shingle Inn
03.2018 - 03.2022
Bachelor of Criminology & Criminal Justice -
Griffith University
High School Diploma -
Calvary Christian College
Cert IV - Criminal Justice
Tafe Queensland
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