Naomi Smith
Busselton,WA
Summary
Seasoned Shop Keeper and Horticulturist with a proven track record at Kmart and Bunnings Warehouse, respectively. Excelled in team leadership and problem-solving, enhancing customer satisfaction and sales through personalized gardening and plant care advice. Skilled in health and safety regulations and community engagement, demonstrating a commitment to excellence and a positive workplace environment.
Overview
9
9
years of professional experience
Work History
Shop Keeper
Kmart
01.2021 - Current
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Ensured correct pricing of merchandise including sale and clearance items.
- Assisted customers by answering questions and suggesting merchandise.
- Trained new employees on store procedures, policies, and excellent customer service techniques.
- Updated store layouts for fresh appearance and improved shopping experience for customers.
- Increased sales through effective inventory management and appealing merchandise displays.
- Ensured compliance with local health codes, safety regulations, and employment laws by enforcing company policies diligently.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock .
Horticulturist
Bunnings Warehouse
01.2015 - 01.2021
- Managed nursery operations by introducing efficient processes for watering, pruning and general plant maintenance.
- Ordered plants for the nursery and customers. Processed invoices.
- Assisted clients in selecting appropriate plants based on climate conditions, sun exposure, soil type, and desired aesthetic appeal.
- Improved customer satisfaction by providing personalized recommendations on plant selection and care based on individual needs.
- Retained knowledge of garden plants and understanding of cultural requirements to maximize growth and cultivation.
- Identified pests and diseases, recommended solutions as well as management practices to minimize reoccurace and maintain healthy plants.
- Knowledge of irrigation installation and maintenance.
- Trained new employees in horticulture practices.
- Worked with people with disabilities doing work placement creating a positive and fun environment. Helping to build on both strengths and weaknesses on an individual basis to ensure their contributions to the workplace were valued and appreciated.
Education
Certificate 4 In Horticulture - Horticulture
South West Institute of Technology
Margaret River, WA12.2014
Skills
- Friendly and Positive
- Work Planning and Prioritization
- Problem-Solving
- Multitasking and Organization
- Team Building and Leadership
- Team motivation
- Health and Safety Regulations
- Community engagement
Timeline
Shop Keeper
Kmart
01.2021 - Current
Horticulturist
Bunnings Warehouse
01.2015 - 01.2021
Certificate 4 In Horticulture - Horticulture
South West Institute of Technology
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