Naomi Spiller
Sylvania,NSW
Summary
Seasoned Administration Officer with a proven track record at Acumentis Property Valuers, adept in Office Management and Customer Relations. Excelled in streamlining operations, enhancing workflow planning, and fostering team collaboration. Demonstrated expertise in MS Office and Zoho, achieving key performance indicators with exceptional efficiency. Renowned for decision-making abilities and personable approach, consistently exceeding client and management expectations. Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service.
Overview
25
25
years of professional experience
Work History
Administration Officer / Job Coordinator
Acumentis Property Valuers
12.2020 - Current
- Liaising with valuation teams, contacting clients and securing successful appointments, which are co-ordinated within a diary management system and internal database, Valm8.
- With a company of over 40 offices Australia wide, along with my colleagues, we are the first point of contact for six lines, that cover calls from Banks, builders, and individuals for their customer service needs, and troubleshooting.
- My job entails KPI's, which need to be met on monthly basis, and is reported to the State Director.
- I support department heads, management and colleagues alike, completing administrative tasks.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Administration Officer
Planit Software
01.2018 - 01.2020
- First point of contact for customers, and prospective customers via phone, email and website, advising if our products and services.
- Monitoring payments and allocating them against the sales in the CRM.
- Configuring software and dispatching the product on a daily basis via courier.
- Order the software usb's which had their own individual registration number from the US supplier.
- Monitoring of the online website, with customers needing help in installing the software, in a basic manner, then sent it to our IT Help Desk if a complex matter.
- Updating of sales spreadsheet through Microsoft Diagnostics CRM and providing to the sales manager for the weekly sales meetings.
- I completed any adhoc duties that were required of me, in a timely and constructed manner.
Sole Trader
Natbat Sales
04.2015 - 07.2018
- I was a sole trader, that run a wholesale business that provided retail outlets a multitude of products.
- The outlets consisted of mainly petrol stations, newsagencies and independent grocery/ had over 200 peripherals that were available. I would quote, order and dispatch on a daily basis.
- We would travel throughout Sydney, Newcastle and Wollongong to provide a service with products on the truck.
- I ran my business through Quickbooks, for accurate bookkeeping.
Education
High School Diploma -
Penshurst Girls High School
Penshurst, NSWSkills
- Administration Expert
- Accounts Receivable
- Microsoft Applications - CRM Applications -Accounting Applications
- Customer Service Focused
Art, Cooking, Vegan and Animal Lover
- I have a love for all animals and help friends out to help look after them if needed.
- I cook all types of vegan food, and take cooking classes to broaden this.
- Im passionate about make one off pieces of resin art.
- I collect plants that are dying and 'try' to bring them back and on sell.
- I make my own herbal teas and dehydrated products for the household.
- I love all thing sports, including NRL. Im lucky enough to live in the Sutherland Shire, were I like to go to restaurants, cafes and of course , the beach.
- My kids and family
,
Timeline
Administration Officer / Job Coordinator
Acumentis Property Valuers
12.2020 - Current
Administration Officer
Planit Software
01.2018 - 01.2020
Sole Trader
Natbat Sales
04.2015 - 07.2018
High School Diploma -
Penshurst Girls High School
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