Naomi Whitelaw

I am the first point of contact for victims of crime with Victims Services. Responding to inbound calls, responsible for providing a high level of service and support through the provision of information, advice and referrals directly to victims.

• The SAAT Team is part of the WSNBM Programs Team and is a shared resource with South Western Sydney District that processes all Aboriginal Housing Office (AHO) subsidies including subsidies for new tenants, change of income and household circumstances as well as an annual scheduled review for both districts.

- Manage a portfolio of 408 properties

- Front counter/ reception: assist tenants with forms and enquiries.

- Arrears: Payment arrangements, set up Centrelink deductions, issue Notice of Terminations and NCAT orders for tribunal.

- Transfer Applications

- Antisocial Behaviour complaints between neighbours: interview all parties, request police check and issue up to 3 warnings and if matters still persist, NCAT order is placed for Tribunal to evict.

- Maintenance complaints: Follow up with contractor managers and investigate via email/ phone contact.

- Client Service Visits: Inspect the property and gather information from the tenant of any issues.

- Deaths in properties: Get confirmation of death, speak to emergency contact, Arrange forensic cleaning.

- All outgoing vacancies: inspect property, take photos, send to LAHC (Land and Housing Corp) for full clean and remove furniture/ rubbish. Once LAHC

returns property, inspection is carried out again as well as photos and sent to letting to advise of vacancy.

- Temporary Accommodation: Provided if there is major work required in a property or domestic violence.

- New lease sign-ups

- Ministerial collation of evidence

- Order new fob keys

- Lease reviews

- Assist others with support and guidance when needed and available to do so.

- Housing Applications

- Temporary Accommodation

- Bond Extra Applications

- Rental Arrears Assistance

- Front Counter/ Reception

- Phone Shifts

- Ministerial evidence collation

Pilot Rentchoice Family Assist Project (3 months)

- Rentchoice applications

- Register subsidy on database

- Issue approval/ decline letters

- Collate all data from Homes on a excel spreadsheet

First point of contact via phone and email with clients/tenants and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.

- Link2Home

- Rentstart General Enquiries

- Rentstart Applications

- Lease Review Surveys

- Disaster Welfare (Floods/ Fires)

- Once off project survey (3 days)

• Reception (Direct calls, emailing), Data Entry, Front Desk Customer Service, Money Handling & Eftpos, Mail Distributions, Office Stock Management, Filing and Scanning Client Documents, Client Coffees, Kitchen Duties, Prepare Meeting rooms/ boardroom for functions & Seminars, Event Management, Petty Cash, Market Reports, Invoicing/ Following up with outstanding invoices, Set up new clients/ archiving, Booking of flights, accommodation, restaurants, etc., Pay Personal bills and other general shopping, General staff assistance requests or other PA duties