Summary
Overview
Work History
Education
Skills
Certification
Additional Education
References
Timeline
Generic

NAOMI WRIGHT

Wollomombi,NSW

Summary

Highly experienced in administration, customer service, and medical practice operations. I am a diligent and capable employee, able to work in busy environments while maintaining a high level of customer service, attention to detail, and quality of work. I can prioritise tasks, multitask, and effectively manage the daily operations in an administrative environment. I work well autonomously and as part of a multidisciplinary team, fostering a team environment while ensuring efficient workflow.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Officer

Move Better For Life Physiotherapy
02.2022 - Current
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Contributed to successful projects by providing essential administrative support and resource management.

Medical Receptionist

Ceduna Family Medical Practice
02.2021 - Current
  • Complete daily administrative tasks including updating patient files via Medical Director, booking appointments, handling patient referrals, processing accounts, and billing consultations and fee for service via Pracsoft
  • Assist GPs and Practice Nurses with queries and patient follow-ups
  • Work effectively and prioritise tasks in a fast-paced environment
  • Communicate effectively with multidisciplinary team to ensure efficient workflow
  • Work both autonomously and as part of a team in a busy work environment
  • Communicate clearly and politely with patients to ensure continuity of care and patient satisfaction, remaining calm difficult situations
  • Work respectfully with vulnerable groups including aged and Aboriginal clients.

School Services Officer

Ceduna Area School
02.2019 - 07.2019
  • Assist teachers by overseeing classroom activity, enforcing rules, and supporting students
  • Ensure classroom environment is neat and clean to ensure student health and classroom efficiency
  • Retain student interest and maximise receptive learning by educating students using hands-on instructional techniques
  • Support students with special needs to learn and grow by performing tasks such as reading and speech.

Assistant Hotel Manager

The Robe Hotel
01.2009 - 07.2011
  • Oversee day-to-day operations in a 10-room hotel with 15 employees
  • Supervise team of 10 front desk agents and resolve arising issues during shifts
  • Hire and train new employees in accordance with hotel policies and procedures
  • Greet and assist guests, gathering information pertaining to reservations or requests
  • Book large groups for weddings, seminars, conferences, and other events
  • Handle guest complains, offering complimentary services or resolving and arising issues to maintain high guest satisfaction rates.

Education

High School Diploma -

Millicent High School
Millicent, SA

Skills

  • Experienced in medical practice operations
  • Invoice and accounts management
  • Appointment booking, patient file management, and payment collection/processing
  • Prioritising tasks and functioning efficiently in a fast-paced environment
  • Working with vulnerable people
  • Strict compliance with confidentiality and workplace policy
  • Critical thinking and problem solving
  • Office and staff streamlining to ensure efficiency in busy team environment
  • Proficient in IT systems including Office Suite and medical practice-specific software

Certification

  • National Police Clearance (NPC)
  • Working With Children Screening (DHS)
  • COVID Vaccinated


Additional Education

Feb 2022 - Current: more better for life physiotherapy

References

  • Deborah Hunter, Business Manager, Move Better For Life
  • 0439 842 640
  • Leeann Harbridge, Business Manager, EFNLHN Medical Services
  • 0401 118 295
  • Rebecca Elson, Practice Coordinator, Mid Eyre Medical Services
  • 0421 135 358

Timeline

Administrative Officer

Move Better For Life Physiotherapy
02.2022 - Current

Medical Receptionist

Ceduna Family Medical Practice
02.2021 - Current

School Services Officer

Ceduna Area School
02.2019 - 07.2019

Assistant Hotel Manager

The Robe Hotel
01.2009 - 07.2011

High School Diploma -

Millicent High School

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NAOMI WRIGHT