Naomie Franklin
Doolandella,QLD
Summary
Dedicated and compassionate professional with a proven customer service and case management track record. Adept at resolving customer issues, handling inquiries, and maintaining a positive customer experience. Possesses strong communication and organizational skills, committed to upholding the highest standards of care and service. Seeking an opportunity to contribute skills and experience as an asset to a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Caseworker
St Vincent De Paul Society Queensland
10.2023 - Current
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed each client's needs and recommend appropriate services and resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities according to agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Provided crisis counselling and intervention services to clients in emergencies.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in developing and setting realistic goals to promote positive change.
Assistant Nurse
Opal Health Care
01.2020 - 01.2023
- Assisted residents with ADLs
- Documented in iCare
- Administered medication
- Writing progress notes in residents' chart
Support Worker
Care Agency Australia
01.2019 - 01.2020
- Assisted clients with various tasks including doctor's appointments, shopping, ADLs, meal prep,Outdoor activities and administering medication.
Personal Care Assistant (PCA)
Regis Aged Care
01.2016 - 01.2018
- Prepared patients for treatment
- Maintained a clean and safe working environment
- Provided supplements and fresh drinking water as needed.
Assistant In Nursing
TriCare-Mount Gravette
06.2014 - 07.2014
- Cared for residents following established routines, policies, and procedures
- Responded to emergencies according to policy and procedures
- Provided support and respect for team members.
Education
Diploma Of Community Service - Family And Community Services
TAFE Brisbane
Brisbane01.2023
Certificate - HealthCare
Strategix Training Collage
Brisbane, QLD01.2015
• Certificate III Aged Care/Home And Communication - Community Service
Tafe Queensland
Brisbane01.2015
Certificate in Work Skills and Training -
TAFE Brisbane
Brisbane, QLD01.2015
Certificate III in Writing and Spoken English -
TAFE Brisbane
Brisbane, QLD01.2015
Skills
- Leadership Skills: The ability to inspire and motivate others, knowing when to listen and when to act
- Computer Skills: I possess well-developed computer skills, including proficiency with MS Office programs (Word, Excel, and Outlook,), and a quick adaptability to learn internal IT systems
- Teamwork: A resourceful team player who excels at building trusting relationship with colleagues, customers, or clients
- Relevant Experience in Client-Focused Tenancy Management: My background includes hands-on experience in providing client-focused tenancy management to a diverse range of clients
- Interpersonal and Communication Skills: I have demonstrated strong interpersonal and oral/written communication skills, enabling me to quickly build rapport and maintain productive working relationships with colleagues, clients, and stakeholders
- Creative Problem Solving: The ability to make a judgement and think through situation to find the best solution
- Client Interaction
- Issue Identification and Resolution
- Case Information Confidentiality
Case Management: I bring a proven ability to plan, coordinate, and implement case management plans for successful client-led tenant and housing outcomes
- Ethical practice
- Professional boundaries
- Organizational skills
- Goal setting
- Active listening
- Empathy and compassion
- Patient Counselling
- Patient Support
- Case Documentation
Vocational Placement Experience
- 2023, Completed 150 hours of vocational placement with responsibilities in patient care, management, communication, interpersonal skills, documentation, and regulatory compliance.
- 2015, Completed 110 hours placement with duties including feeding, bed-making, and use of hoisting equipment.
References
- Liza Dykstra, Family Support Coordinator (supervisor), 0419670096, 0737146300, liza.dykstra@svdpqld.org.au
- Queenia Bainda, Enrolled Nurse (EN), Queensland Health, 0413946477, Nowaitokpah69@gmail.com
- Mata Greig, Caseworker (Supervisor), St Vincent de Paul, 0478069642, greigmata10@gmail.com
- Robyn Collingwood, Caseworker (Supervisor), St Vincent de Paul, 0403055108, Robyn.collingwood@svpqld.org.au
Timeline
Caseworker
St Vincent De Paul Society Queensland
10.2023 - Current
Assistant Nurse
Opal Health Care
01.2020 - 01.2023
Support Worker
Care Agency Australia
01.2019 - 01.2020
Personal Care Assistant (PCA)
Regis Aged Care
01.2016 - 01.2018
Assistant In Nursing
TriCare-Mount Gravette
06.2014 - 07.2014
Diploma Of Community Service - Family And Community Services
TAFE Brisbane
Certificate - HealthCare
Strategix Training Collage
• Certificate III Aged Care/Home And Communication - Community Service
Tafe Queensland
Certificate in Work Skills and Training -
TAFE Brisbane
Certificate III in Writing and Spoken English -
TAFE Brisbane
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