NAOMIE SABA
Toongabbie,NSW
Summary
Highly organized and detail-oriented Administration assistant with more than 10 years’ experience supplying administrative and accounts support to 6 senior executives. Offering excellent communication and computer skills. Meets deadlines and works with a high level of efficiency. Hard-working, multi-tasking Assistant with outstanding telephone, scheduling and documentation skills. Well versed in administrative support and customer service. Strong planning, problem solving and communication skills. I pride myself on being a quick and competent learner. Proven attention to detail and strong decision making skills in a fast paced environment. Able to manage multiple, concurrent tasks independent or in a team environment. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Administration Assistant
Independent Locksmiths and Security
09.2018 - Current
- Answer up to 100 calls per day from clients, suppliers and technicians
- Take service calls, logged new jobs into system
- Training and onboarding new administration staff
- Data entry of service jobs and quote requests
- Assisting department manager in day to day operations, special projects and to maintain high performance quality
- Special project coordination for multiple technicians including accommodation bookings, job rebooking/finalising, Covid testing arrangements and various needs for remote travel
- Liaising with important clients to advise of job status updates, conflict resolution and scheduling.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Service Administration Assistant
Lotus Filters NSW
11.2013 - 07.2018
- Answered telephone inquiries from clients, vendors and the public
- Assisted with event planning, including associated travel and logistical arrangements
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping
- Processed accounts receivable and accounts payable
- Corresponded with clients through email, telephone, or postal mail
- Oversaw daily office operations for staff of 9 employees
- Recommended and implemented operational improvements based on Service technician’s feedback
- Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations
- Kept credits below 2.5% insistently for 2 1/2 years in NSW Consistently maintained state COD debtors below 10% Assisted with managing national debtors and keeping below target
- Assisted with the implementation and transition of new operating system (SimPRO)
- Trained new and existing staff on implemented software package
- Daily banking using Bpoint Software.
Picker Packer
Harvest Hub
07.2012 - 11.2013
- Maintained accurate stock records and schedules
- Tracked time spent on assignments each day for productivity reporting
- Picked up incoming stock and delivered materials to designated locations
- Picked products for specific routes according to pick sheets.
Operations Assistant Manager
Premier Parking NSW
01.1997 - 06.2003
- Immediately addressed conflicts between employees to promote quick and successful resolution
- Educated employees on company policies, best practices and store opening and closing procedures
- Created monthly employee schedules so that each shift was properly staffed
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Responded to customer concerns with friendly and knowledgeable service
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Directed work of as many as 50 employees focused on Sydney City & Eastern Suburbs
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Worked with the management team to implement the proper division of responsibilities
Education
Financial Services Certificate III: Finance -
TAFE NSW
2012
12 Higher School Certificate - undefined
Rooty Hill High School
1996
Skills
- Team leadership
- Accounting familiarity
- Types 30 WPM
- Database management
- Invoice processing
- Excellent communication skills
- Spreadsheet management
- Cash handling and management
- Attention to accuracy and detail
- Deadline driven
- Punctual
- Professional phone etiquette
- Works well under pressure
- Positive and friendly
- Excellent work ethic
- Customer care
- Project Coordination
- Multitasking and Time Management
- Administrative Procedures and Support
- Issue Response and Resolution
Certification
- Expert in SimPRO
- Moderate in Excel
- Confident in Word
- Confident in Bpoint
- Moderate in Quickbooks
- Moderate in MYOB
- Beginner in Square
Timeline
Service Administration Assistant
Independent Locksmiths and Security
09.2018 - Current
Service Administration Assistant
Lotus Filters NSW
11.2013 - 07.2018
Picker Packer
Harvest Hub
07.2012 - 11.2013
Operations Assistant Manager
Premier Parking NSW
01.1997 - 06.2003
Financial Services Certificate III: Finance -
TAFE NSW
12 Higher School Certificate - undefined
Rooty Hill High School
- Expert in SimPRO
- Moderate in Excel
- Confident in Word
- Confident in Bpoint
- Moderate in Quickbooks
- Moderate in MYOB
- Beginner in Square
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