Summary
Overview
Work History
Education
Skills
Timeline
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Naoya Nogami

Summary

Driven by a results-focused approach, I enhanced dining experiences at a Yakiniku Restaurant, leading to significant customer satisfaction improvements. Expert in cost control and labor management, I excel in fostering team environments and boosting sales through effective communication and technical troubleshooting skills. My background also includes a strong track record in allergy awareness and menu development.

Overview

9
9
years of professional experience

Work History

Yakiniku Restaurant

09.2023 - 08.2024
  • Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
  • Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Jewelry and watches Sales Associate

04.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Watch sales and repair

05.2015 - 04.2023
  • Maintained detailed records of sales transactions and repair work to ensure accurate documentation and seamless communication within the company.
  • Implemented effective troubleshooting techniques for diagnosing complex technical issues, resulting in reduced time spent on repairs and increased customer satisfaction.
  • Assisted colleagues during peak periods or when faced with complex repairs, fostering a supportive team environment while ensuring that all customers received timely service.
  • Boosted overall sales by proactively identifying and addressing client needs through product demonstrations, recommendations, and follow-up communication.

Education

High School Diploma -

Konkoutouin
Japan

Skills

  • Cost Control
  • Menu development
  • Labor Management
  • Allergy awareness
  • Watch Repairer Level2

Timeline

Yakiniku Restaurant

09.2023 - 08.2024

Jewelry and watches Sales Associate

04.2023 - 09.2023

Watch sales and repair

05.2015 - 04.2023

High School Diploma -

Konkoutouin

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Naoya Nogami