Napassanan Pothasu
Docklands,VIC
Summary
Proven professional seeking employment as a disability support worker. With extensive experience at True Thai Massage, adept in reception management and relationship building. Excelled in creating welcoming environments and streamlining operations, significantly enhancing client satisfaction. Skilled in both administrative tasks and interpersonal communication, consistently delivering results beyond expectations. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
True Thai Massage
12.2020 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Masseur
True Thai Massage
12.2018 - 11.2020
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Waitress and Kitchen Hand
Khao Thip Thai Restaurant
10.2016 - 11.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Certificate IV - Disability
KAL Training
Melbourne, VIC02.2024
Diploma - Leadership And Management
PAX Institute of Education
Melbourne, VIC08.2019
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection
- Due diligence
- Relationship Building
- Disability Awareness
- Documentation skills
- Client Confidentiality
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Receptionist Administrator
True Thai Massage
12.2020 - Current
Masseur
True Thai Massage
12.2018 - 11.2020
Waitress and Kitchen Hand
Khao Thip Thai Restaurant
10.2016 - 11.2018
Certificate IV - Disability
KAL Training
Diploma - Leadership And Management
PAX Institute of Education
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