Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Napassawan Shearsmith

White Rock,QLD

Summary

I feel that I am the right person to join the team at Disability Service because I am very interested and enjoy helping people.

I maintain the full and natural ability to listen and understand with full respect and recognition, and that every human has different needs, Values, beliefs and Culture.

My Professional Boundaries:

- Relationship's are based on a clear understanding with full recognition of each individual's needs for both client and work colleagues.

- Being aware of realistic goals and understanding the limitation's.

- Recognizing each person's strengths, needs, and working towards those goals.

- Understanding my Duty of care within my role.

Overview

15
15
years of professional experience

Work History

Sales Assistant

Spotlight
Cairns, Westcourt, QLD
05.2009 - Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cross-trained in other departments within the store including checkout counter operations.
  • Prepared merchandise for purchase or rental.
  • Conducted periodic audits of merchandise pricing accuracy.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Engaged in sales-oriented discussions to determine customer pain points.
  • Greeted customers to determine wants or needs.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.
  • Identified trends for sale promotions to increase interest or demand in products.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Fostered relationships with customers to expand customer base and retain business.
  • Bagged or packaged purchases and wrapped gifts.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with returns, exchanges and refunds.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Computed purchases and received and processed cash or credit payment.
  • Accepted and completed cash, check and credit card payments.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Maintained cleanliness of the sales floor area at all times.
  • Informed customers about current promotions and discounts.
  • Described merchandise and explained use, operation and care.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Placed special orders or called other stores to find desired items.
  • Recommended, selected and located merchandise based on customer desires.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Assisted in creating displays to promote products.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers and provided assistance with product selection.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Replenished merchandise on shelves as needed throughout the day.
  • Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained updated knowledge through continuing education and advanced training.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Answered telephone calls to assist with customer questions and concerns.

Dressmaker

Self Employed
Cairns, QLD
05.2009 - Current
  • Focused on meeting deadlines while still maintaining quality craftsmanship standards in every piece created.
  • Repaired damaged clothing by replacing zippers, buttons and other hardware components when necessary.
  • Measured customers for size and recorded measurements for use in alterations.
  • Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
  • Sewed together pieces of fabric to create finished products such as dresses, skirts, pants and jackets.
  • Prepared fabric or garments for projects or customer presentation using iron and steamer.
  • Maintained a high level of quality control throughout the production process.
  • Altered clothing to fit individual customers and repaired defective garments.
  • Provided advice on how to care for garments properly in order to maintain longevity of product life.
  • Ensured proper fit by taking accurate measurements of customers' bodies and adjusting accordingly.
  • Used razor blades to carefully remove stitching to prepare garments for hemming and alterations.
  • Created custom garments from scratch or altered existing items for customers.
  • Removed stitches from garments to be altered by using rippers or razor blades.
  • Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during shifts.
  • Demonstrated excellent problem solving skills when faced with unexpected challenges related to garment construction tasks .
  • Presented fabric samples to customers and explained benefits and disadvantages.
  • Maintained customer expectations with open consultations and frequent communication.
  • Selected appropriate thread colors based on the color palette of the fabric used in the project.
  • Collaborated effectively with other members of the production team during all stages of garment construction .
  • Maintained inventory of sewing supplies and informed manager when supplies fell below acceptable volumes.
  • Repaired or replaced pockets, zippers, snaps, buttons, and lining with sewing machines and hand stitching.
  • Operated industrial sewing machines to stitch pieces of material together with precision.
  • Assisted clients in selecting fabrics, colors and styles that best suited their body type and style preference.
  • Developed strong relationships with vendors in order to secure competitive pricing on materials needed for projects .
  • Measured and cut fabric according to patterns, specifications, and customer requirements.
  • Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer.
  • Worked with a variety of fabrics such as silk, satin, cotton, linen and wool blends.
  • Pressed, steamed and hung items to prepare alterations for pick-up.
  • Organized supplies such as needles, pins, threads and scissors into an efficient workstation layout .
  • Estimated garment production costs based on time and material requirements.
  • Communicated with customers in order to understand their needs and preferences for garment design.
  • Pinned altering folds or marked cloth at seam to indicate alterations in progress.
  • Recorded required alterations and instructions on tags, attaching them to corresponding garments.
  • Measured garments and assessed clothing on customers to determine proper fitting and necessary alterations.
  • Developed new garments based on established parameters or specific body measurements.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Education

Certificate III - Individual Support Disability

TAFE
Cairns, QLD
05-2023

Certificate IV - In Applied Fashion Design

TAFE
12-2009

Skills

  • Processing Payments
  • Display Building
  • Complex Problem-Solving
  • Visual Merchandising

Affiliations

  • I was born in Thailand. I have lived in Australia a long time and am very well traveled internationally. I am familiar and very much in tune with other cultures and enjoy all cultural backgrounds and lifestyles. I have solid life experience.

Timeline

Sales Assistant

Spotlight
05.2009 - Current

Dressmaker

Self Employed
05.2009 - Current

Certificate III - Individual Support Disability

TAFE

Certificate IV - In Applied Fashion Design

TAFE

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Napassawan Shearsmith