Nara Hannaford
Hervey Bay,QLD
Summary
Dynamic professional with extensive experience in customer service and front office management at Hervey Bay RSL. Proven ability to enhance patron experiences through effective communication and attention to detail. Skilled in cash handling and data entry, fostering team collaboration to achieve operational excellence. Committed to maintaining confidentiality and delivering outstanding results.
Overview
34
34
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Front Desk Receptionist
Hervey Bay RSL
09.2020 - Current
- Delivered outstanding first impressions by warmly greeting patrons upon arrival at the front desk.
- Performed full range of Front Desk reception duties including event, function and bus bookings, membership applications and purchase of show tickets/inhouse promotions and both bottleshop and memorabilia sales.
- Maintained organized and clean front office area to create professional and welcoming environment for patrons and employees, as well as adhering to Covid sanitisation protocols.
- Collected deposits, fees, and payments including credit card transactions and gift card purchases.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution, emailing messages and completing relevant booking tasks..
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Liaised with floor managers and various other inhouse departments including restaurant and gaming to assist with patron enquires and experience.
- Completed open and close procedures as well as end of shift till reconciliation.
Trainer
Steps Education and Training
01.2020 - 03.2020
- Trained at-risk and long-term unemployed students for employment and adapting programs to suit needs and achieve outcomes whilst developing rapport and encouraging teamwork and autonomy.
Art Project Leader
Choice, Passion, Life - CPL
09.2019 - 01.2020
- Established strong relationships with clients, designing, planning, delivering and budgeting for art activities and resources and assisting staff in implementation.
ELICOS TEACHER
Sarina Russo Institute
05.2010 - 03.2017
- Designed, planned and implemented various English programs including University Access and Exam Stream programs (BEEP, Cambridge Suite, IELTS, TOEIC) as well as production of weekly professional development newsletter.
- Assisted in student intake and orientation for new students, as well as e-filing and data entry in student management system (SIMS).
- Developed and ran study, pronunciation and writing workshops for at-risk students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
ELICOS TEACHER
Shafston International College
10.2007 - 04.2010
- Created, adapted and developed lesson plans to meet students' academic needs for various English and exam streams.
English Conversation Teacher
NOVA Japan and Windmill College Australia
08.2001 - 09.2007
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
Teacher
Djarrugun College Cairns
01.1995 - 08.2001
- Responsible for teacher development, training, student discipline, curriculum development, assessment and program implementation, school events and parent-teacher liaison.
Teacher
Queensland Education
01.1991 - 12.1994
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
Education
Diploma - Mental Health
TAFE QLD
Queensland 06.2020 - 03.2022
Graduate Diploma - Education
Griffith University
BrisbaneBachelor of Arts - Modern Asian Studies
Griffith University
QLD01-1990
Skills
- Customer service
- Attention to detail
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Front office management
Accomplishments
- Team achievement of the renewal of 47,000 RSL memberships with accuracy and efficiency.
- Created and developed a Job Ready program for Korean Interns leading to enrolment boosts and improved relationships with stakeholders and employment organisations.
Certification
Cambridge Certificate in Teaching English (CELTA)
CERT IV in Training and Assessment (upgraded to TAE40116 2019)
Timeline
Front Desk Receptionist
Hervey Bay RSL
09.2020 - Current
Diploma - Mental Health
TAFE QLD
06.2020 - 03.2022
Trainer
Steps Education and Training
01.2020 - 03.2020
Art Project Leader
Choice, Passion, Life - CPL
09.2019 - 01.2020
ELICOS TEACHER
Sarina Russo Institute
05.2010 - 03.2017
ELICOS TEACHER
Shafston International College
10.2007 - 04.2010
English Conversation Teacher
NOVA Japan and Windmill College Australia
08.2001 - 09.2007
Teacher
Djarrugun College Cairns
01.1995 - 08.2001
Teacher
Queensland Education
01.1991 - 12.1994
Graduate Diploma - Education
Griffith University
Bachelor of Arts - Modern Asian Studies
Griffith University
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