NR KARTHIK MANTHENA
Corio,VIC
Summary
JOB OBJECTIVE Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Assistant
Aldi Supermarket
06.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Operated POS system to process payments and provide receipts.
- Worked with loss prevention in monitoring shopper behavior.
- Managed over 250 customers per day.
Customer Service Representative
Woolworths Super Markets
12.2019 - Current
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Completed routine store inventories.
- Walked around facility frequently to check activities.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Handled customer complaints and issues politely and professionally.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
Team member
Coles Super Markets
11.2018 - 11.2019
- Store activities which include all store opening and closing duties, Stock replenishment, Cash handling and front-end customer service.
Retail Manager
Spar Express
09.2017 - 10.2018
- Growth Path / Assignments Handled:
- Reporting directly to Business Head/Owner/Managing Director, in handling all the store activities which includes
- Customer service, Store opening and closing duties, stock filling and receiving stocks.
Officer
NCC Limited, Nagarjuna Construction Company
07.2016 - 09.2017
- Materials
- Growth Path / Assignments Handled:
- Reported to AGM (Procurement) in handling 7 projects while performing vendor negotiation & evaluation of comparison statements for approvals
- Organized project visits from time to time to scrutinize the procurement process and for gaining knowledge and differences against each project based on their location and expedited shipments to prevent unscheduled manufacturing downtime
- Liaised with vendors to resolve missed deliveries, short shipments and pricing discrepancies.
Sr. Sales Executive
Eint Automotive LLC
01.2013 - 03.2016
- Supervising all markets in Muscat and interior branches within 1000 km area limits
- Reporting directly to Business Head and managing order processing for Passenger Car Radial segment
- Directing all operations related to customer database, weekly reporting and data preparation for Sales Meet
- Ensuring the successful accomplishment of pre-set sales targets in face of growing competition; identifying the prospective clients, generating business from new accounts & developing them to achieve profitability
- Conducting opportunity analysis as per market trends and managing business activities to face counter-competition; collecting valuable data about competitors’ claim to fame strength, weaknesses, prices & other strategies
- As Warehouse Assistant, assisted Warehouse In-charge to understand business operations, order taking and scheduling of deliveries
Education
MBA - Finance & Marketing
Institute of Chartered Financial Analysts of India (ICFAI)
Hyderabad, Telangana, India03.2008
B. Com - Taxation
Annapurna Memorial Modern Degree College, Acharya Nagarjuna University
Vijayawada, Andhra Pradesh, India04.2006
Skills
- Customer Servicing
- Database Management
- Reporting & Documentation
- Warehouse Management
- Team Management
- Process Improvement
- Strategies
- Strong communication
Accomplishments
Started my career in 2008 as a 'Commercial Trainee' in Construction industry, in the process of searching for better jobs, had been to Oman country for 3 years and gained experience in Car sales, whilst in this role learned more of Business management, customer service and build a confident Customer relation.
In this 3 years of time I had achieved promotion from Sales Executive to Sr. Sales Executive, had boosted the sales by 15% in first year and 22% by end if my term. The Team named me as "Retail Tiger".
In September 2017 moved to Australia and from day one had been in to customer services roles, growing level by level in the team and trained for additional roles like supervising and on-line orders management.
I have done few shifts as Supervisor at Woolworths Corio and I'm about to start training for Deputy Store Manager at Aldi soon.
Certification
PGDCA – Post Graduate Diploma in Computer Applications - Certified in 2006
RSA – Responsible Service of Alcohol valid in Australia. (Certificate ID # SITHFAB002315765)
Holding License to perform HIGH RISK WORK – FORKLIFT.
Valid Australian Driving License.
Exploring
Looking for a challenging entry into my dream industries Cruise Lines and Aviation.
Languages
English
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Professional Working
Timeline
Store Assistant
Aldi Supermarket
06.2022 - Current
Customer Service Representative
Woolworths Super Markets
12.2019 - Current
Team member
Coles Super Markets
11.2018 - 11.2019
Retail Manager
Spar Express
09.2017 - 10.2018
Officer
NCC Limited, Nagarjuna Construction Company
07.2016 - 09.2017
Sr. Sales Executive
Eint Automotive LLC
01.2013 - 03.2016
MBA - Finance & Marketing
Institute of Chartered Financial Analysts of India (ICFAI)
B. Com - Taxation
Annapurna Memorial Modern Degree College, Acharya Nagarjuna University
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