Summary
Overview
Work History
Education
Skills
Timeline
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Naramol Boaluang (Richelle)

Melbourne,VIC

Summary

Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment while ensuring excellent time management maintaining a proficient in managing physical and digital records in a reliable and professional manner with dedication to deliver a fantastic service.
In addition, exceptional self-motivated individual with a strong drive with excellent interpersonal and team building skills with enthusiastic and respectful nature.

Overview

4
4
years of professional experience

Work History

Nurse Assistant

-
06.2021 - Current
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels etc.
  • Helped patients effectively manage routine.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Analyzed and evaluated success of care plans, interventions and treatments.

Chef Assistant

-
01.2020 - 04.2021
  • Supported senior chefs with creative meal planning and recipe development.
  • Trained new kitchen staff on proper food handling and preparation techniques.
  • Managed food preparation activities.
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.

Customer Service Representative

-
02.2019 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standard.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Certificate IV in Hospitality -

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Melbourne, VIC
01.2020

Skills

  • Emotional and Social Support
  • Documenting Behaviours
  • Feeding Assistance
  • Computerized Maintenance Management Systems
  • Active Listening
  • Client Satisfaction
  • Empathy and Compassionate Care
  • Personal Hygiene Assistance
  • Operational Standards
  • Privacy and Confidentiality
  • Information Collection
  • Emotionally Supportive
  • Medical Knowledge

Timeline

Nurse Assistant

-
06.2021 - Current

Chef Assistant

-
01.2020 - 04.2021

Customer Service Representative

-
02.2019 - 12.2019

Certificate IV in Hospitality -

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Naramol Boaluang (Richelle)