Narannan Nunna
Haymarket
Summary
Experienced [Desired Position] with a solid background in gaming operations and customer service. Proficient in creating a friendly environment and efficiently handling guest inquiries. Collaborates effectively with team members to ensure seamless operations and maximize productivity. Demonstrates the ability to maintain operational efficiency while delivering outstanding service.
Overview
9
9
years of professional experience
Work History
SPA RECEPTIONIST
Thai Village Massage and Spa
01.2019 - Current
- Providing excellent customer service to customers in-spa, over the phone and via email
- Reception tasks including answering phones, making/changing appointments, processing payments, daily balancing
- Managing the appointment book to ensure appointment gaps are minimised, missed appointments are followed up, appointment times are appropriate for the procedure
- Promoting the centres services and programs to customers and accept customer bookings and activity bookings.
Gaming Attendant
The Marlborough Hotel
01.2024 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
WAITER
Blue Buddha Thai Kitchen
01.2019 - 01.2019
- Took orders from customers
- Answered questions about menu items, food sensitivities and food substitutions
- Gave customers suggestions for food and drinks and telling them about any special menu items
- Served non-alcoholic and delivering food and alcoholic beverages to customers
- Communicated with customers to ensure satisfaction and resolve any complaints
- Processed customer payments
- Removed dirty dishes from tables to avoid clutter while customers are eating
- Cleaned tables after customers have finished their meals
- Checked and entered online takeaway orders.
ADMINISTRATIVE OFFICER
Thailand Centre of Excellent for life Sciences
01.2016 - 01.2018
- Provided administrative support requiring judgement, initiative, confidentiality and sensitivity in the performance of work
- Coordinated departmental information with a strong focus on incoming and outgoing communication, with the ability to manage competing priorities
- Maintained, organized, and updated relevant data using various software applications as required
- Communicated and provided information and referral by appropriate methods, internally and externally, to enable organisational best practice
- Undertook a range of external/internal customer and administrative services and provided proactive, value-added customer service as a member of the Customer Service Team.
Education
DIPLOMA IN BUSINESS -
Victoria Institute of Vocational Education
01.2023
CER IV IN BUSINESS -
Victoria Institute of Vocational Education
01.2022
UPPER-INTERMEDIATE ENGLISH -
Sunshine Coast International College
01.2021
Skills
- Current NSW RSA/RCG/ARCG Certificate
- Exceptional organisational skills and attention to detail with ability to problem solve
- Excellent verbal and written communication skills, with a focus on customer service
- Professional attitude, with the ability to work both autonomously and as part of a team
- Proven ability to prioritise work and achieve deadlines
- Gaming machine knowledge
Timeline
Gaming Attendant
The Marlborough Hotel
01.2024 - Current
SPA RECEPTIONIST
Thai Village Massage and Spa
01.2019 - Current
WAITER
Blue Buddha Thai Kitchen
01.2019 - 01.2019
ADMINISTRATIVE OFFICER
Thailand Centre of Excellent for life Sciences
01.2016 - 01.2018
DIPLOMA IN BUSINESS -
Victoria Institute of Vocational Education
CER IV IN BUSINESS -
Victoria Institute of Vocational Education
UPPER-INTERMEDIATE ENGLISH -
Sunshine Coast International College
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