Narasimha Rao
Braybrook
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer service and technical support. Skilled in troubleshooting, communication, and conflict resolution. Known for fostering team collaboration and adapting to changing needs. Reliable problem solver with focus on achieving results and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Helpdesk Representative
13cabs
03.2022 - Current
- Logging and maintaining incident reports in logging software provided
- Using different types of applications and web applications as a part of role to assist with customer queries
- Answering Help desk calls and providing front line help desk and email customer support
- Communicating clearly and maintaining positive relationships with entire team members and peers from other departments too
- Ability to investigate and escalate any issues or incidents to the relevant personnel or departments in a timely manner
- Ability to diagnose the problem using appropriate procedures
- Working on MTI dispatch software on regular basis
- Providing troubleshooting tips for users to resolve issues with their taxi equipment
Customer Support
Coles Supermarket
08.2020 - 03.2022
- Interacting with customers and providing customer service and has a great work culture
- Resolving product and service problems by researching end user complaints and following up to ensure satisfactory resolution
- Investigating undeliverable orders and making any contact and changes necessary to ensure proper delivery
- Answering nearly 15 calls per day in courteous and friendly manner and assist customers over the phone for on-time delivery pick-ups
- Delivering outstanding QS&V (quality, service, cleanliness, and value), and understanding customer requirements
Education
Master of Networking - Computer Networking And Cybersecurity
Melbourne Institute of Technology
Melbourne01.2021
Bachelor of Computer Science Engineering -
Sri Indu College of Engineering
01.2019
Skills
- Windows Operating System
- Customer Support
- Excellent Communication Skills
- Technical Knowledge
- Problem-Solving
- Analytical Skills
- Flexible
- Adaptable
Timeline
Helpdesk Representative
13cabs
03.2022 - Current
Customer Support
Coles Supermarket
08.2020 - 03.2022
Master of Networking - Computer Networking And Cybersecurity
Melbourne Institute of Technology
Bachelor of Computer Science Engineering -
Sri Indu College of Engineering
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