Narayan Neupane
Melbourne
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Professional Bus Operator
Transdev John Holland
08.2024 - 10.2025
- Operated buses safely across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety.
- Assisted passengers with boarding and exiting the bus.
- Adhered to traffic laws and company policies consistently.
- Maintained cleanliness of the bus interior and exterior.
- Communicated effectively with dispatch regarding delays or issues.
- Managed passenger inquiries and provided information as needed.
- Documented incidents and reported them to management promptly.
- Responded quickly and efficiently to emergency situations such as medical emergencies or accidents involving the bus.
- Provided clear verbal announcements at each stop informing riders when they had reached their destination.
- Assisted disabled passengers in boarding and exiting the bus safely.
- Received feedback from customers regarding their overall satisfaction with services provided.
- Assessed customer needs during trips in order to provide the best possible service experience.
- Inspected bus before each shift to identify any mechanical issues that needed repair work prior to departure.
- Reported any incidents and accidents immediately to supervisors after ensuring safety of passengers was secure.
- Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
- Actively monitored traffic patterns around assigned routes in order to adjust driving accordingly if necessary.
- Ensured proper loading and unloading procedures were followed at all times for the safety of passengers.
- Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
- Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.
- Adhered to all traffic laws and regulations including speed limits, stop signs.
- Attended regular training sessions related to new policies and procedures or updates in technology used within transit system.
- Followed established schedules for pick up and drop off points along designated routes.
Sales Representative
BWS
02.2022 - 09.2024
- Cultivated relationships with clients to understand their needs and preferences.
- Demonstrated product features and benefits to potential customers effectively.
- Managed inventory levels to ensure product availability for customer demand.
- Processed customer orders accurately and efficiently using sales software.
- Resolved customer inquiries and complaints in a professional manner.
- Attended training sessions to enhance product knowledge and sales techniques.
- Participated in local events to promote brand awareness and engage with the community.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Managed inventory levels by ordering sufficient stock for each account.
- Coordinated with other departments to ensure timely delivery of orders.
- Collaborated with marketing team to create promotional materials for products and services.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Chef de Partie
Half tide brasserie
Central Coast
12.2016 - 11.2021
- Prepared and presented high-quality dishes in a fast-paced kitchen environment.
- Supervised junior kitchen staff, ensuring adherence to food safety standards.
- Collaborated with the head chef to develop seasonal menus and dish concepts.
- Assisted in inventory management, tracking ingredient usage and freshness.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Trained new team members on cooking techniques and kitchen procedures.
- Coordinated with front-of-house staff for timely dish service during peak hours.
- Researched culinary trends to enhance menu offerings and customer satisfaction.
- Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
- Managed food usage with proper stock rotation to prevent spoilage.
- Performed basic cooking tasks such as frying meats or vegetables using various tools including deep fryers or grills.
- Organized the daily mise en place in order to prepare meals efficiently.
- Prepared a variety of sauces from scratch according to recipes or customer requests.
- Checked finished plates before they were served to guests, making sure all components met quality standards.
- Monitored food preparation techniques to ensure that high-quality products were served consistently.
- Trained kitchen workers on culinary techniques.
- Assisted with the training of new employees in proper techniques for food preparation, presentation, sanitation, safety procedures.
- Adhered to health and safety regulations while preparing food items in the kitchen area.
- Supervised and trained kitchen staff to ensure quality standards of food production.
- Maintained cleanliness in the kitchen area by washing dishes and wiping down surfaces after each shift.
- Assisted with menu planning activities by suggesting creative ideas for dishes based on seasonal ingredients.
- Developed menus for special occasions, ensuring all dishes were prepared according to recipes and standards.
Education
Certificate 4 - Hospitality Management And Commercial Cookery
Holmes Institute
05.2007 - 11.2009
Diploma - Electrical, Electronics And Communications Engineering
Kathmandu Institute of Technology
Kathmandu, Bagmati 05.2003 - 11.2006
Skills
- Vehicle inspection
- Route navigation
- Emergency response
- Customer assistance
- Traffic law adherence
- Customer relationship management
- Safety compliance
- Scheduling management
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Active listening
- Conflict resolution
- Safe driving techniques
- Fuel efficiency
- Passenger assistance
Timeline
Professional Bus Operator
Transdev John Holland
08.2024 - 10.2025
Sales Representative
BWS
02.2022 - 09.2024
Chef de Partie
Half tide brasserie
12.2016 - 11.2021
Certificate 4 - Hospitality Management And Commercial Cookery
Holmes Institute
05.2007 - 11.2009
Diploma - Electrical, Electronics And Communications Engineering
Kathmandu Institute of Technology
05.2003 - 11.2006