Nareeda Jane Blackley
Townsville,QLD
Summary
Highly skilled, trained and motivated social worker with comprehensive knowledge of Services Australia's Master Plan, Social Work Servicing Strategy, operating systems, payment types and social justice and systemic issues affecting marginalised customers and communities. Passionate about developing and facilitating programs to support customers and communities in need, with a particular focus on Indigenous communities. Collaborative and analytical advocate with extensive experience in building strategic partnerships, leading people, advocating for customers and advancing positive change for customers and communities in need.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a positive attitude and high degree of accuracy. Organised, dependable and willingness to take on added responsibilities to meet team and service goals.
Overview
19
19
years of professional experience
Work History
Social Worker
Services Australia
03.2007 - Current
- Chairperson of the National Indigenous Social Work Group (NISWG) Services Australia 2021 - 2023 - and Deputy Chairperson 2020 - 2021 - Lead the NISWG to develop training and educational resources to support culturally responsive and safe social work practice in Services Australia. This includes the NAIDOC award winning "Two Way Strong" framework for culturally safe supervision
- Member of National Indigenous Coalition (NIC) 2021 - 2023. The NIC is the peak consultative body for Indigenous affairs in Services Australia - Provided an Indigenous social work perspective into projects including the Agency's response to Closing the Gap; Indigenous Servicing Pathway Plan; Indigenous Reconciliation Action Plan; Indigenous Service Officer (ISO) modernisation project; Selected by the NIC to present to CEO Jonathan Thorpe on the "Reimagining the NIC"workshop in 2022.
- Work within the National Social Work Team in the Service and Strategy Design team to undertake work arising from the briefs mailbox. e.g. responding to enquiries about OB, ensuring correspondence is forwarded to the right person or people, filing correspondence in the correct place; contributing to weekly comms; providing input on Branch communications
- Work collaboratively with social work teams to provide an Indigenous social work perspective on various works, with examples including being part of the reference group responsible for the development and continued evolution of Culturally Responsive Practice Training; the Guidelines for practice with core social work priority groups; Fitzroy Crossing Service Centre Pilot; Maintenance Exemption pilot undertaken by Child Support Parent Support Service Officers
- Provide professional assessments and social casework or crisis interventions for customers with complex needs via consolidated social work team, Over 18 UTLAH team, Rural Qld Social Work Team and Smart Centre
- Facilitation of training e.g. Culturally Responsive Practice Training
- Work with customers to identify barriers to participation, set goals, develop strategies, establish plans and facilitate engagement with agency and external service providers
- Review and assess escalated customer issues and queries. Where appropriate, refer customers to senior staff, or relevant government and community services
- Provide a case consultation service to agency staff regarding vulnerable and disadvantaged customers. Where required, debrief and counsel staff after customer aggression and/or inappropriate behaviour
- Establish and manage relationships with local community stakeholders to deliver social work services
- Negotiate appropriate service options and promote channel choice, including encouraging the use of self service options
- Collaborate with community service providers and other government agencies to arrange specialist referrals and create the best service offer for people with complex needs
- Provide service delivery staff within the work area with professional leadership, support and development
- Participate in programs and events that promote early intervention and prevention and the agency’s social work services in the local community
- maintain and correctly store customer documentation including case notes, customer plans, reports and evaluations to ensure customer privacy is maintained
- exercise appropriate delegations in accordance with legislation and guidelines.
Cadet Social Worker
Services Australia
02.2005 - 03.2007
- Studying Bachelor of Social Work at James Cook University, Townsville, QLD
- Undertaking supervised CP1 / APSPRO5 Front of House social work servicing in Tweed Heads Service Centre during university breaks.
Education
Bachelor of Social Work - Social Work
James Cook University
Townsville, QLD03.2007
Skills
- Leadership
- Customer Needs Assessment
- Crisis Intervention
- Advocacy
- Collaboration
- Team Building
- Risk Assessment
- Policy Review and Planning
- Training facilitation
- Supervision
Timeline
Social Worker
Services Australia
03.2007 - Current
Cadet Social Worker
Services Australia
02.2005 - 03.2007
Bachelor of Social Work - Social Work
James Cook University
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