Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Narelle Armstrong

Cleveland,Australia

Summary

I am a capable and motivated person, with well-developed communication skills. Having recently transitioned from operational to administrative, and community education duties. I'm very keen to bring my previous work experience, knowledge and unique gifts to an administrative role.

Overview

23
23
years of professional experience

Work History

Administration Officer

Beenleigh Ambulance Station
06.2023 - Current
  • I am committed to delivering excellent reception and administration support to management. My previous experience as receptionist and manager within the private sector allowed me to develop strong organisational skills which I apply to my current role as adminstrative support to the Officer in charge. My duties include call taking, data entry, scheduling QBuild repairs, vehicle and equipment repairs, stock procurement, filing of invoices and updating records.

Patient Transport Officer

Queensland Ambulance Service
01.2015 - 2025
  • Providing a high standard of specialised transport care to patients during interfacility transfers. Eg. palliative patients, Dialysis appointments, retrieving patients from Royal Flying Doctors Medical transfers. Knowledge of hospitals systems with in the Metro South Region.
  • Ensure that all interactions with QAS stakeholders including patients, their relatives and members of the public is of the highest professional standard
  • Well developed communications skills. I consistently demonstrate these skills with patients, colleagues, and health professionals, giving clear and concise handover of patients to the staff of transit lounges and Emergency departments
  • Maintain comprehensive and accurate records of patients in my care
  • Comply with the provisions of the Ambulance Service Act 1991,QAS policies and procedures, and relevant Industrial Awards and Agreements
  • Commitment to professional development and am up to date with all mandatory training
  • Maintain equipment and vehicles in a state of readiness in accordance with QAS standards

Office Manager

BIG4 Holiday Park Toowoomba
01.2003 - 01.2014
  • Reception customer service
  • Call taking
  • Data entry
  • Recruitment, staff inductions, rostering and training
  • Use of Word,excel and outlook
  • Staff meetings and feedback
  • Event management for industry meetings and conferences

Education

Diploma - Counselling

Cert III - Non Emergency Patient Transport

Diploma - Management of Parks and Resorts

Certificate IV - Trainer/Assessor

Mental Health First Aid Certificate - undefined

Blue card - undefined

C Class & LR Licence - undefined

Skills

  • Highly effective communication skills
  • Ability to organise and prioritise workload
  • Strong adherence to policy and procedure
  • Use of word,excel, outlook
  • Solid personal boundaries
  • Collaborative team player or work autonomously
  • Willingness to learn
  • Personable and approachable
  • Intuitive problem-solving

Awards

Rotary Award 2023, For providing service over and above the normal duties to the community, as a Patient Transport Officer.

Timeline

Administration Officer

Beenleigh Ambulance Station
06.2023 - Current

Patient Transport Officer

Queensland Ambulance Service
01.2015 - 2025

Office Manager

BIG4 Holiday Park Toowoomba
01.2003 - 01.2014

Cert III - Non Emergency Patient Transport

Diploma - Management of Parks and Resorts

Certificate IV - Trainer/Assessor

Mental Health First Aid Certificate - undefined

Blue card - undefined

C Class & LR Licence - undefined

Diploma - Counselling

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Narelle Armstrong