Narelle Brewster
Coomera,QLD
Summary
Results-driven Cleaning Supervisor with over five years of experience in cleaning and facility services, currently overseeing operations at MMG Dugald River site. Demonstrated expertise in problem-solving to enhance service delivery and compliance, while fostering a strong safety culture through rigorous training and process reviews. Previously owned a commercial and domestic cleaning business, managing all aspects of operations, including client relations and compliance.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Cleaning Supervisor
ISS Facility Services
Brisbane, QLD
05.2024 - Current
- Managed cleaning operations at the client site MMG in Dugald River, Queensland.
- Supervised daily cleaning operations across multiple facilities.
- Oversee day-to-day cleaning operations on site, ensuring services are delivered to customer and contractual standards.
- Supervised and trained cleaning teams, conducting staff training, VOCs, and toolbox talks to enhance team skills.
- Trained and mentored staff on cleaning protocols and safety standards.
- Enforced adherence to health and safety practices among employees.
- Inspected the cleaning site regularly to maintain compliance with customer standards.
- Operate cleaning machinery and train staff in its safe use.
- Coordinated schedules to optimize staff efficiency and coverage.
- Implemented training sessions for new hires on cleaning procedures.
- Managed inventory of cleaning supplies and equipment maintenance.
- Resolved client concerns regarding cleanliness and service quality promptly.
- Collaborated with management to improve cleaning processes and workflows.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Provided guidance and support to team members when needed or requested.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Ensured that all required health, safety, sanitation regulations are followed by staff.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Reviewed employee performance and devised an improvement plan to achieve goals.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Submitted repair requests to the maintenance team to reduce operating costs and improve energy-saving strategy.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
Housekeeping Supervisor
ISS Facility Services
, SA
05.2024 - 12.2025
- Managed the provision of cleaning services, ensuring contractual obligations and customer standards were met.
- Supervised, motivated, trained and retrained teams to increase safety and meet the specific KPIs set by site.
- Identified as a problem solver for contractual obligations; addressed sites failing to meet expectations by implementing solutions and setting standards to achieve outcomes.
- Identified as a problem solver to meet contractual obligations; approached to attend sites failing to meet expectations to problem solve, provide and implement solutions, and set standards to achieve outcomes.
- Reviewed and enhanced processes and training; implemented effective cleaning procedures and protocols.
- Reviewed and improved processes, procedures and training; implemented cleaning procedures and protocols.
- Managed ordering and inventory of equipment and chemicals to ensure cost-effectiveness.
- Maintained VOC compliance and license across the team.
- Oversaw daily operations and team performance at Carrapateena SA and Rolleston Qld mine sites to maintain high standards.
Owner/Operator
Self
UPPER COOMERA, QLD
05.2019 - 11.2024
- Owned and led a team of commercial and domestic cleaners, establishing and managing a successful cleaning business delivering high-quality services to clients.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Demonstrated expertise in all aspects of business operations, including client acquisition, scheduling, billing and inventory management.
- Developed and implemented customized cleaning plans tailored to the specific needs and standards of individual clients.
- Coordinated and supervised cleaning crews, ensuring timely task completion and adherence to quality standards.
- Maintained compliance with industry regulations and safety standards, prioritizing the well-being of clients and employees.
- Maintained compliance with industry regulations and safety standards, ensuring safety and well-being of clients and employees.
- Cultivated strong client relationships through effective communication, responsiveness and consistent delivery of exceptional service.
- Established customer service protocols that improved client satisfaction and service consistency.
- Implemented process improvements to streamline operations and increase efficiency.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- NDIS approved.
- Commercial and Domestic Cleaning Business
- Maintained financial records and managed budgeting for operational expenses.
Retail
7-Eleven
10.2019 - 12.2023
- Maintained a professional phone manner to enhance customer service.; Processed cash transactions accurately, Handled EFTPOS transactions and organized invoices for record-keeping..
- Maintained a professional phone manner to enhance customer service.; cash handling, Handled EFTPOS transactions and organized invoices for record-keeping..
- Collaborated with managers and clients while adhering to company protocols to maintain operational standards.
- Adhered to store procedures to ensure compliance. Implemented safety measures for compliance. and safety measures for a safe shift.
Territory Manager
Crossmark
02.2015 - 12.2019
- Implemented planograms and collaborated with store managers on signage for new grocery lines, enhancing product visibility.
- Organized routes and travel schedules; collaborated with clients to offer exceptional service.
- Implemented planograms (relays) and liaised with store managers on signage for new grocery lines.
- Delivered benefit-oriented sales presentations to clients on site, fostering relationships and driving sales opportunities.
- Organized routes and travel schedules; collaborated with clients to offer exceptional service.
Teacher's Aide
Benowa State School
Benowa, QLD
01.2015 - 05.2015
- Supported the teacher with day-to-day learning and activities, took groups for reading and math lessons.
- Prepared activity materials; an early childhood development program (3-5-year-olds).
- Supervised lunch and after-school yard duties to maintain student safety.
- Assisted teachers with lesson preparation and curriculum implementation.
- Assisted teachers in generating materials, developing lesson plans, preparing classes, scheduling, distributing exams, and mentoring students to improve overall classroom effectiveness.
- Supported the teacher with day-to-day learning and activities, taking groups for reading and maths lessons.
- Organized classroom materials and resources for effective lesson implementation.
- Maintained a clean and orderly classroom environment conducive to learning.
- Supervised children and participated with children in activities.
- Maintained regular communication with parents about student progress and behavioral concerns to foster collaborative relationships.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared activity materials; early childhood development program (3-5-year-olds).
Education
Mental Health Ambassador Certification - Mental Health Ambassador
Online
02.2025 - 02.2025
Operate A Forklift -
Civil Safety
Gold Coast, QLD 11.2025 - 11.2025
Cert 3 - Education Support
Career Keys
Gold Coast, QLD 06.2017 - 01.2018
Cert 3 - Tourism And Hospitality
CTIA
Gold Coast, QLD 01.2012 - 05.2012
Supervisor Course S123 - Mine site
Lennon Training
Emerald, QldValid unrestricted driver's licence -
Cert 3 - Retail Operations
Skills
- Cleaning operations supervision
- Health and safety management
- Chemical management
- Workplace ergonomics
- Cleaning equipment operation
- Staff training
- Safety training
- Site inspections
- Audits
- Regulatory compliance
- Team supervision
- Quality assurance
- Process improvement
- Inventory management
- Equipment management
- Contract management
- Data analysis
- Problem-solving skills
- Time management
- Scheduling management
- Workload prioritization
- Operational enhancements
- Manual labor
- Multi-tasking
- Team collaboration
- Team leadership
- Initiative
- Problem resolution
- Effective communication
- Customer service
- Verbal communication
- Written communication
- Microsoft Office Suite
- Driver's license
- Workload prioritization
- Health and safety
- Operational enhancements
Email Addresses
akmjnj3@gmail.com, personal
Addresses
akmjnj3@gmail.com, personal
Additional Information - Other
akmjnj3@gmail.com, personal
Education And Licenses
akmjnj3@gmail.com, personal
Timeline
Operate A Forklift -
Civil Safety
11.2025 - 11.2025
Mental Health Ambassador Certification - Mental Health Ambassador
Online
02.2025 - 02.2025
Cleaning Supervisor
ISS Facility Services
05.2024 - Current
Housekeeping Supervisor
ISS Facility Services
05.2024 - 12.2025
Retail
7-Eleven
10.2019 - 12.2023
Owner/Operator
Self
05.2019 - 11.2024
Cert 3 - Education Support
Career Keys
06.2017 - 01.2018
Territory Manager
Crossmark
02.2015 - 12.2019
Teacher's Aide
Benowa State School
01.2015 - 05.2015
Cert 3 - Tourism And Hospitality
CTIA
01.2012 - 05.2012
Supervisor Course S123 - Mine site
Lennon Training