Narelle Canny
Ballajura,WA
Summary
Organized and dedicated Customer Service Operator/Call taker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
40
40
years of professional experience
Work History
Office Administrative Assistant
Advance Waste Disposal
Malaga, WA
09.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered administrative support to office staff, promoting excellence in office operations.
- Entered and maintained departmental records in company database.
- Schedule work and drivers run sheets each day
- Prepared invoices and processed incoming payments.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Recycling Reports
Customer Service Operator
Western Australia Police Department
Midland, Western Australia
02.2005 - 08.2014
- Answered calls from the general public via 131444 in an efficient, polite manner.
- Arranged for Police attendance when required.
- Processed Incident Reports with attention to detail.
- Data Entry
- Acting Team Leading throughout the years
- Excellent knowledge of the computer systems such as CAD, IMS and the Knowledge Data Base
Customer Service Representative
Telstra
Belmont, Western Australia
02.1995 - 02.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with Bill Enquires via the phone and emails
- Acting Team Leading
Office Administrative Assistant / Loan Officer
Esanda Finance
Perth, Western Australia
02.1993 - 02.1995
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Data Entry
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Casual Service Deli and Check Out Operator
Woolworths
Morley, Western Australia
01.1987 - 02.1995
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained operations in the deli, keeping items fresh in adherence to the health & safety standards.
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist and Debt Collection Officer
Repcol Commercial Investigators
Subiaco , Western Australia
01.1991 - 02.1993
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Customer contact for debt collecting
Education
Certificate III Customer Service -
TAFE WA
Australian Business College
Perth1990
High School Diploma -
Chisholm Catholic College
Bedford, WA1989
High School Diploma -
St Thomas Aquinas Girls College
Bedford 1988
Skills
- High Communication and Interpersonal Skills
- Emergency Assistance / Situation Response
- Critical Thinking
- Effective Customer Communication
- Professional Communication
- Attention to Detail
- Good Verbal and Written Communication
- Efficient Data Entry
- Active Listening
- Leadership Skills
Additional Information
References :
Timeline
Office Administrative Assistant
Advance Waste Disposal
09.2014 - Current
Customer Service Operator
Western Australia Police Department
02.2005 - 08.2014
Customer Service Representative
Telstra
02.1995 - 02.2005
Office Administrative Assistant / Loan Officer
Esanda Finance
02.1993 - 02.1995
Receptionist and Debt Collection Officer
Repcol Commercial Investigators
01.1991 - 02.1993
Casual Service Deli and Check Out Operator
Woolworths
01.1987 - 02.1995
Certificate III Customer Service -
TAFE WA
Australian Business College
High School Diploma -
Chisholm Catholic College
High School Diploma -
St Thomas Aquinas Girls College
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