Narelle Carlsen

• I have over 20+ years experience in Aged care. Including: Previously Registered as an Enrolled Nurse.
• This Role: Team Leader in charge of 50 Community support workers with Brightwater at home.

Responsibilities:

• Complete Induction training.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Developed team members' skills through targeted regular training sessions.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues or complaints promptly.
• Assisted in recruitment of care workers.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures and competency assessments.
• Provided training for manual handling and infection control.
• Assisted with all client related services when required.
• Conducted monthly staff meetings.

NON Clinical Assessor for Commonwealth Home Support Packages.( CHSP )

Complete face to face assessments for individuals to assess their needs for Aged Care Services.

Enter data, develop detailed client support plans and refer for services in the My Aged Care Portal based on client needs. Ensure a holistic assessment has been completed and client rights and privacy respected.