Narelle Cashin
St Arnaud,VIC
Summary
Highly motivated professional with 8 plus years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member.
Overview
29
29
years of professional experience
Work History
Part time
St Arnaud Pharmacy
ST ARNAUD, VIC
12.2023 - Current
- Customer service
- Serving customers getting correct scripts, phone enquiries
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Resolved customer complaints promptly in a professional manner.
- Greeted customers upon arrival at the pharmacy counter.
- Processed payments from customers using cash registers and debit and credit card terminals.
Owner/Operator
St Arnaud Newsagency
ST ARNAUD, VIC
11.2015 - 11.2024
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Hosted special events to boost brand awareness and increase community engagement
- Managed sales presentations to promote product and brand benefits
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration
- Kept records for production, inventory, income and expenses
- Interviewed, trained and supervised employees
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Resolved issues quickly through meticulous research and quick decision-making.
Administrative Assistant
Ridley
ST ARNAUD, VIC
06.2022 - 07.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Inventoried and ordered supplies for office
- Scheduled appointments, meetings and events for management staff
- Directed customer communication to appropriate department personnel.
Customer Service Officer
Commonwealth Bank Of Australia
Stawell, VIC
09.1995 - 05.2022
- Communicated information to customers about product quality, value and style
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Processed payments and updated balances and customer totals
- Educated customers on special pricing opportunities and company offerings
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Administration Assistant
Sertoir Accountants
Ararat, VIC
05.2012 - 07.2015
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Processed both outgoing and incoming payments and invoices
- Kept records current and accurate with skilled reconciliations and variance resolutions
- Supported clerical and administrative needs of senior department staff.
Education
High School Diploma -
Stawell Secondary Collage
12.1993
Skills
- Resources Allocation
- Risk Mitigation and Management
- Relationship Building
- Staff Management
- Data Entry
- Scheduling
- Filing
- Memo preparation
- Bookkeeping
- Spreadsheet Management
- Office Administration
Activities
- I am a volunteer firefighter for the CFA in St Arnaud for more than 5 years.
- I am an active member of a local quilting group.
References
- Siobhan Hamilton, Manager St Arnaud Pharmacy, 0418974101
- Marcia Mallie, Manager Commonwealth Bank Birchip, 0437844908
Timeline
Part time
St Arnaud Pharmacy
12.2023 - Current
Administrative Assistant
Ridley
06.2022 - 07.2023
Owner/Operator
St Arnaud Newsagency
11.2015 - 11.2024
Administration Assistant
Sertoir Accountants
05.2012 - 07.2015
Customer Service Officer
Commonwealth Bank Of Australia
09.1995 - 05.2022
High School Diploma -
Stawell Secondary Collage
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