Narelle Clift
Charlemont,Vic
Summary
Dedicated Medical Receptionist with a proven track record in appointment scheduling and patient management. Expertise in maintaining confidentiality and managing insurance claims, ensuring a seamless patient experience.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Peninsula Family Medical Practice
Ocean Grove, Vic
02.2010 - Current
- Scheduled patient appointments efficiently and ensured accurate data entry.
- Managed patient check-in and check-out procedures smoothly.
- Answered phone calls promptly, addressing patient inquiries and concerns.
- Maintained organized medical records and ensured confidentiality compliance.
- Collaborated with medical staff to coordinate patient care effectively.
- Processed insurance claims and verified patient eligibility diligently.
- Assisted in managing office supplies and maintaining inventory levels.
- Provided compassionate support to patients during their visits and interactions.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Goold College
Geelong, VICSkills
- Appointment scheduling
- Medical record management
- Insurance claim processing
- Patient check-in procedures
- Electronic health records
- Customer relationship management
- Time management
- Petty cash management
- Team building
References
References available upon request.
Timeline
Medical Receptionist
Peninsula Family Medical Practice
02.2010 - Current
Goold College