Narelle Coleman

Delivered operational support for Non-Individual Business and Private Banking customers.

Advised frontline teams on KYC and ACIP compliance requirements.

Collaborated with stakeholders across Regional & Agri, Metro, Private Wealth, and BDSB sectors.

Drove enhancements in Right First-Time results and customer experience by resolving KYC compliance issues.

Achieved recognition through selection for two secondment leadership roles lasting three months each.

Managed account inquiries and resolved issues to address customer banking needs.

Opened new bank accounts and processed personal loan applications efficiently.

Identified customer requirements and referred them to appropriate banking specialists.

Contributed to improved Net Promoter Scores (NPS) across multiple branches.

Drove team efforts to achieve business growth and revenue targets.

Implemented strategies to identify and pursue new business opportunities.

Ensured compliance with risk management standards.

Managed individual and team performance to enhance professional excellence.

• Guided team members in mastering new system, fostering confidence and proficiency