Summary
Overview
Work History
Education
Skills
Training And Professional Development
Other
References
Timeline
Generic

Narelle Delaney

Bracken Ridge,QLD

Summary

I am a compassionate case manager with seven years experience in supporting clients with diverse needs while managing dynamic conditions. I am passionate about delivering evidence-based interventions combined with strong documentation and problem-solving abilities. I operate from a client-centered approach, supporting people to be their own agents of change. I engage relevant stakeholders to be involved in a collaborative effort to help clients and participants to address their issues and achieve positive outcomes. My practice framework draws upon values of integrity, professionalism and cultural intelligence. My previous work experience and tertiary education has equipped me with the necessary skills to engage participants from diverse backgrounds and support them to develop achievable case management plans to successfully reintegrate back into the community.

Overview

7
7
years of professional experience

Work History

Women's Case Manager

Court Link (Brisbane)
Brisbane, Queensland
06.2023 - Current
  • Court Link is an integrated court assessment, referral and support program. It is a 12 week bail based program which supports participants by connecting them with treatment and support services.
  • As woman's case manager, I have provided information and advice to court users and stakeholders about all programs and supports available through Courts Innovation Program.
  • Conducted triage assessments utilising tools that identify offenders' risk and needs with regard to recidivism, in order to determine participants' eligibility for the Court Link program.
  • Successfully handled high case loads, where participants presented with complex and multiple needs, in line with program and organizational standards.
  • Developed case management plans and intervention in accordance with participant needs and risk of re-offending.
  • Conducted risk assessments and referred participants to appropriate support and treatment services in accordance with their case management plans.
  • Developed and maintain effective relationships with stakeholders, including government and non-government organisations to initiate, negotiate and facilitate linkages and access for participants to a range of appropriate services in line with program requirements.
  • Apply high-level professional practice, judgment, and decision-making to manage a caseload, ensuring that defendant activities are consistent with evidence-based practice.
  • Provided verbal and written advice, including the preparation of accurate progress and final reports promptly to the court to assist with bail and sentencing decisions.
  • Coordinate with Queensland Corrective Services, Queensland Police Service and legal representatives at Brisbane Arrest Courts to conduct triage assessments in the Brisbane Watchhouse and provide updates regarding triage assessment outcomes.
  • Liaised, consulted, and negotiated with the judiciary, legal professionals, and court support about the management of participants within the program and provide advice regarding the availability of appropriate services and programs.
  • Conducted assessments on the appropriateness of brokerage funding expenditure and appropriate use of resources for participants.
  • Conducted peer reviews and verification of assessment and other case planning activities to ensure quality assurance and consistency.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Maintained accurate records in a computerized database to support program delivery and effective monitoring.
  • Supported, contributed, and cultivated cultural capability within the operation of programs established under Courts Innovation Program to assist vulnerable people encountering the justice system.
  • As Court Officer, I provided updates to the court regarding participant progress and professional expertise regarding relevant support services.
  • Actively participated in callover review meetings prior to court to discuss participant progress and receive feedback from the team regarding plans to complete case management goals.
  • Engage in regular team meetings, supervision and training to improve case management performance.
  • Worked closely with the Women's Early Intervention Service (WEIS) to provide coordinated case management support to women on the Court Link program.
  • Proficient in Microsoft Office Suite and data systems including InfoXchange and Queensland Wide Inter-linked Courts (QWIC).

Case Worker

North West Youth Accommodation Service Inc (NWYAS)
Brisbane, QLD
01.2017 - 06.2023
  • NWYAS is a specialist youth homelessness program that provides supported accommodation and mobile support to young people who are homeless or at risk of homelessness.
  • As a Case Worker, I provided outreach case management support to tenants of NWYAS as well as external clients.
  • Developed case management plans with other support services including Encircle, Brisbane Youth Service and Clarence Street Alcohol and Drug Service.
  • Conducted case assessment based on evidence-based practice tools to assess vulnerability and support positive change including Outcomes Star and VI-SPDAT.
  • Utilised counselling skills to deliver intake support and case management in fast-paced and high-volume work environment.
  • Demonstrated IT capability and computer-based data management systems such as InfoXchange, Outlook and Microsoft Office.
  • Commitment to cultural diversity and working knowledge of equity and WHS principles in the workplace.
  • Demonstrated experience and knowledge of working with Aboriginal and Torres Strait Islander Peoples and culturally and linguistically diverse background (CALD) clients.
  • Conducting practical workshops to further develop independent living skills.
  • Ethical and trauma-informed practice and nonjudgmental approach to service delivery.
  • Advocacy and liaison to government and non-government organisations.
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Completed applications for government grants and was successful.
  • Worked effectively both autonomously and as part of a team.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
  • Ongoing supervision and professional development.
  • Monthly data reporting to AIHW and State Government.

Case Worker

Brisbane Youth Service
01.2018 - 01.2019

Education

Master of Counselling (MCCO) - Mental Health Counselling

University of Southern Queensland
01.2024

Bachelor of Psychological Science -

Griffith University
01.2017

Bachelor of Criminology and Criminal Justice -

Griffith University
01.2017

Graduate Diploma of Counselling (GDCO) - Mental Health Counselling

University of Southern Queensland

Skills

  • Client Advocacy
  • Referral Coordination
  • Care Coordination
  • Case Management
  • Problem-Solving
  • Risk Assessment
  • Case Documentation
  • Documentation and Reporting
  • Community Resources
  • Resource Management

Training And Professional Development

  • Non-Lethal Strangulation Symposium | Domestic Violence Risk Assessment (2023) [Red Rose Foundation]
  • Level 2 CRASF Risk Assessment (2023)
  • Young People and Drugs (YPAD) (2022) [Dovetail]
  • Adolescent to Parent Violence Training (2021) [Griffith University]
  • Working with People Affected by Hoarding and Squalor Training (2021) [Q Shelter]
  • The Effects of Caring in Social Work Practice (2020) [Australian Association of Social Workers]
  • Organizing a Coordinated Community Response to Domestic Violence - Duluth Model (Domestic Abuse Intervention Programs DAIP7) (2019) [Scott Miller]
  • Introduction to Motivational Interviewing - Understanding Functional Skills in MI (2019) [Amovita]
  • Are the Kids Okay? - Assessing Risk While Supporting Families (2019) [Encompass Family and Community pty ltd]
  • The Forgotten Known - Attachment Theory in Practice Part 1 & 2 (2018/2019) [Attachment Adoption and Relationship Consulting]
  • Australasian Society for Intellectual Disability QLD Workshop (2018) [Queensland Centre for Intellectual and Developmental Disability]
  • Neuroscience and Self-Care - Recipe for Resilience (2017) [Australian Association of Social Workers]

Other

  • Justice of the Peace (JP Qual) (2020)
  • Provide Cardiopulmonary Resuscitation (CPR)
  • Current Positive Notice Blue Card
  • Current Open C Class License

References

  • Pam Smith, A/Team Leader - Court Link, pam.smith@justice.qld.gov.au, 0432 011 456
  • Nicole Walsh, Manager - North West Youth Accommodation, nicole@brissc.org.au, 0417 341 102

Timeline

Women's Case Manager

Court Link (Brisbane)
06.2023 - Current

Case Worker

Brisbane Youth Service
01.2018 - 01.2019

Case Worker

North West Youth Accommodation Service Inc (NWYAS)
01.2017 - 06.2023

Master of Counselling (MCCO) - Mental Health Counselling

University of Southern Queensland

Bachelor of Psychological Science -

Griffith University

Bachelor of Criminology and Criminal Justice -

Griffith University

Graduate Diploma of Counselling (GDCO) - Mental Health Counselling

University of Southern Queensland

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Narelle Delaney