Narelle Fittolani
Melbourne,VIC
Summary
Motivated Customer Service Representative/ Transport Support for 23 years who thrives in fast paced environments. Works independently without supervision yet is also a team player. Consistently demonstrates a strong work ethic and adherence to company policy and procedures. Reliable, responsible, enthusiastic to learn new skills. Displays high communication skills and patients when training. Eager to undertake new tasks, learn new skills and support the customer service management and department.
Overview
23
23
years of professional experience
Work History
Transport Support
PFD FOOD SERVICES
Melbourne, VIC
08.2022 - Current
- Provided support to the Transport management team, drivers, warehouse, and customer service departments.
- Updated our tracking system to provide accurate delivery times.
- Ensured accurate and current documentation of temperate logs, drivers logs, calibration certificates, and drivers licenses.
- Implemented a new process to log and track our customer pickups to ensure they were completed in a timely manner, and credits were processed correctly.
- Updated routing and runs as requested by our router.
- Collaborated with Border Security and the PFD Chullora Team to arrange driver bookings and ensure accurate completion of Form 43's, facilitating smooth delivery to the P&O Cruise Ships.
Customer Service Representative
PFD FOOD SERVICES
Melbourne, VIC
03.2001 - 08.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Trained new employees.
- Managed corporate clients such as Hungry Jacks, Red Rooster, Boost Juice, Salsa's, Wendy's and Jenny Craig.
- Multi-skilled in various roles within the office.
Education
Travel Consultant
Jetset Travel College
Melbourne, VIC07-1994
High School Diploma -
Wheelers Hill Secondary College
Wheelers Hill, VIC12-1993
Skills
- Understanding Customer Needs
- Data Entry and Maintenance
- Multi Tasking and Prioritizing
- Courteous with a Strong Service Mindset
- Issue and Complaint Resolution
- Detail Orientated
- Communication skills
- Establishing and Maintaining Customer Relations
Timeline
Transport Support
PFD FOOD SERVICES
08.2022 - Current
Customer Service Representative
PFD FOOD SERVICES
03.2001 - 08.2022
Travel Consultant
Jetset Travel College
High School Diploma -
Wheelers Hill Secondary College
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