Summary
Overview
Work History
Education
Skills
Timeline
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Narelle Fitzpatrick

Glenorchy,TAS

Summary

Professional with a proven track record in customer service, support and complaint handling, honed at Services Australia. Excelling in enhancing customer satisfaction and resolving inquiries, demonstrating exceptional adaptability and effective communication. Skilled in data entry and maintaining high standards. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing positive outcomes.

Overview

37
37
years of professional experience

Work History

Customer-service-officer

Services Australia
03.1999 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of policy knowledge to effectively assist customers with accurate information and recommendations.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained existing employees to maximize team agility and performance.

Hairdresser

Capello
02.1992 - 03.1999
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Acquired new clients through word-of-mouth referrals from satisfied customers and promotional offers.

Hairdresser

Any Length
02.1988 - 02.1992
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.

Education

Certificate IV - Business

TasTAFE
Hobart, TAS
11.2006

Apprenticeship - Hairdressing

TasTAFE
Hobart, TAS
03.1992

High School Diploma -

Ogilvie High School
New Town, TAS
12.1987

Skills

Customer Support

Complaint Handling

Data Entry

Documentation And Reporting

Payment Processing

Computer Skills

Effective Communication

Decision-Making

Positive Attitude

Adaptability and Flexibility

Teamwork and Collaboration

Emergency Response deployment

Timeline

Customer-service-officer

Services Australia
03.1999 - Current

Hairdresser

Capello
02.1992 - 03.1999

Hairdresser

Any Length
02.1988 - 02.1992

Certificate IV - Business

TasTAFE

Apprenticeship - Hairdressing

TasTAFE

High School Diploma -

Ogilvie High School

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Narelle Fitzpatrick