Narelle Fitzpatrick
Glenorchy,TAS
Summary
Professional with a proven track record in customer service, support and complaint handling, honed at Services Australia. Excelling in enhancing customer satisfaction and resolving inquiries, demonstrating exceptional adaptability and effective communication. Skilled in data entry and maintaining high standards. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing positive outcomes.
Overview
37
37
years of professional experience
Work History
Customer-service-officer
Services Australia
03.1999 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of policy knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained existing employees to maximize team agility and performance.
Hairdresser
Capello
02.1992 - 03.1999
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Acquired new clients through word-of-mouth referrals from satisfied customers and promotional offers.
Hairdresser
Any Length
02.1988 - 02.1992
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
Certificate IV - Business
TasTAFE
Hobart, TAS11.2006
Apprenticeship - Hairdressing
TasTAFE
Hobart, TAS03.1992
High School Diploma -
Ogilvie High School
New Town, TAS12.1987
Skills
Customer Support
Complaint Handling
Data Entry
Documentation And Reporting
Payment Processing
Computer Skills
Effective Communication
Decision-Making
Positive Attitude
Adaptability and Flexibility
Teamwork and Collaboration
Emergency Response deployment
Timeline
Customer-service-officer
Services Australia
03.1999 - Current
Hairdresser
Capello
02.1992 - 03.1999
Hairdresser
Any Length
02.1988 - 02.1992
Certificate IV - Business
TasTAFE
Apprenticeship - Hairdressing
TasTAFE
High School Diploma -
Ogilvie High School