Narelle Fleming

• Delivered packages efficiently within designated routes, ensuring timely service to clients.
• Managed accurate documentation of deliveries and pickups using company software systems.
• Maintained vehicle cleanliness and functionality, adhering to safety and maintenance protocols.
• Adapted quickly to changing schedules and last-minute delivery requests, enhancing operational flexibility.
• Collaborated with dispatch team to resolve logistical challenges, improving overall service reliability.
• Contributed to process improvements by providing feedback on delivery operations and customer satisfaction trends.
• Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
• Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
• Enhanced delivery efficiency by optimizing routes and time management strategies.
• Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
• Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
• Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
• Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
• Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.

• Conducted routine quality checks on fresh produce to ensure compliance with safety standards.
• Assisted in documenting and analyzing quality control results for continuous improvement efforts.
• Collaborated with team members to identify and resolve quality issues in processing operations.
• Supported implementation of corrective actions to address non-conformance in product specifications.
• Monitored equipment functionality, reporting maintenance needs to enhance operational efficiency.
• Maintained organized records of inspections and audits to facilitate regulatory compliance reviews.
• Recommended process enhancements based on observations of workflow efficiency and product integrity.
• Supported continuous improvement initiatives by actively participating in meetings and offering insights on potential solutions.
• Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
• Promoted safety awareness among team members, resulting in an accident-free workplace during my tenure as Quality Control Assistant.
• Enhanced overall product quality through meticulous attention to detail during inspections and documentation processes.
• Reduced defects in final products by implementing effective inspection processes and reporting findings to managers.
• Contributed to the achievement of ISO certification by diligently following company guidelines and promoting compliance among colleagues.
• Improved product quality by conducting thorough inspections and identifying areas for improvement.
• Assisted in the development of quality control procedures, ensuring consistent application across production lines.
• Reviewed technical documents such as product specifications and test procedures, ensuring their accuracy and completeness.
• Maintained accurate records of inspection findings, enabling efficient tracking of recurring issues and identification of trends.
• Communicated quality issues with Product or Service promptly.
• Released finished products after reviewing samples for Type.
• Reviewed production processes and identified potential quality issues.

• Processed customer transactions efficiently using point-of-sale system.
• Assisted customers with menu selections and special requests to enhance satisfaction.
• Maintained cleanliness and organization of the cafe to promote a welcoming atmosphere.
• Handled cash and credit transactions accurately, ensuring balanced registers at shift end.
• Collaborated with team members to streamline service during peak hours, improving efficiency.
• Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
• Managed inventory levels by restocking supplies as needed, contributing to effective operations.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Developed and managed relationships with customers to increase customer loyalty.
• Utilized POS system to handle customer cash and credit card transactions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

• Operated sterilization equipment to ensure compliance with safety and quality standards.
• Prepared surgical instruments for sterilization and distribution to various departments.
• Conducted routine maintenance and troubleshooting on sterilization machinery.
• Assisted in inventory management of sterile supplies, ensuring adequate stock levels.
• Monitored sterilization cycles for accuracy, documenting results according to protocols.
• Wrapped trays, instrument packs, and sets.
• Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
• Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
• Verified and maintained proper documents and records for sterilization.
• Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
• Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
• Recorded biologicals and test results.
• Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
• Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
• Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.

• Managed daily operations to ensure efficient store functionality and customer satisfaction.
• Trained and mentored staff on product knowledge and customer service standards.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
• Developed promotional campaigns to increase foot traffic and boost sales performance.
• Ensured compliance with state regulations regarding alcohol sales and safety protocols.
• Fostered a positive work environment through effective team communication and conflict resolution.
• Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
• Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
• Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
• Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
• Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
• Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
• Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
• Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
• Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
• Conducted thorough candidate interviews and selected highly skilled team members who positively contributed to the store''s success.
• Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
• Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
• Fostered an atmosphere of teamwork among staff members through regular communication, collaboration on projects, and recognition of individual achievements.
• Evaluated employee training materials and developed customized solutions to address knowledge gaps among team members.
• Managed store budget effectively to minimize expenses while maintaining adequate staffing levels and ensuring necessary resources were available for smooth operations.
• Streamlined store operations by evaluating existing processes and identifying areas for improvement in order to maximize efficiency without sacrificing quality or service standards.

• Greeted clients and visitors, ensuring a welcoming environment.
• Managed incoming calls and directed inquiries to appropriate personnel.
• Scheduled appointments and coordinated meeting logistics effectively.
• Maintained organized reception area, enhancing overall office efficiency.
• Assisted with document preparation and filing for design projects.
• Utilized scheduling software to optimize appointment management workflows.
• Provided administrative support to team members, improving project timelines.
• Collaborated with staff to streamline communication processes across departments.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Streamlined invoice processing to ensure timely payments and financial operations.

Sales Manager.

Liase with customers each week for orders.

Liase with Dispatch and production teams to assure supply and quality of cheeses.

Liase with production, packing and quality Control for best Cheese to distribute each week

Part of Tasting and quality Control team.

Memberof 6 monthly Audits conducted by Dairy Food Safety.

Liase with Directors and meetings to ensure quality of Cheese sales each week

HACCP procedure implementation records and Food Safety Team.

Pack and wrap Cheese.

Production of Cheese

Bookkeeping, Typing, Shorthand, Business Procedures, English, Etiquette for Secretarial Duties.

Year 10 Pass

English, Mathematics, Typing, Shorthand, Science, History, Geography, Wood Work,

Home Economics, Graphics.