Narelle Granger
Client Relationship Manager
South Turramurra
Summary
Client-focused professional with over 20 years in high-level client relations, distinguished by a commitment to compassionate, attentive service. Proven expertise in client acquisition, onboarding, and relationship management, with a dedication to understanding and addressing client needs. Skilled in developing customized solutions and fostering lasting client connections. Adept at collaborating across teams to ensure seamless client experiences and advance organisational goals.
Overview
2024
2024
years of professional experience
Work History
Account Director
Celebrity Speakers
7 2022 - 11.2023
- Engaged with clients to understand their needs and delivered tailored support, ensuring high levels of satisfaction
- Developed and maintained long-term client relationships, aligning service offerings with individual requirements to foster trust and reliability
- Coordinated end-to-end client service processes, including responding to inquiries, overseeing logistics, and facilitating a seamless experience
Event Director
WF Media
03.2020 - 06.2022
- Directed event logistics, encompassing client onboarding and continuous communication to guarantee smooth interactions
- Collaborated across departments to resolve client inquiries and manage service delivery, enhancing overall client experience
- Focused on achieving service excellence by implementing structured, supportive processes and providing accurate documentation
Event Account Manager
WF Media
08.2012 - 12.2019
- Cultivated and maintained strong client relationships, addressing unique requirements and delivering tailored service packages
- Developed integrated client engagement strategies, including marketing and event support, to drive program success
- Effectively managed event budgets, ensuring compliance with client expectations and operational goals
Education
Bachelor of Arts - Communications
University of Canberra
HSC - undefined
Monte Sant Angelo
Skills
Client-Centered Service
Relationship Building & Networking
Business Development & Program Customization
Communication & Engagement
Project and Time Management
Proficiency in MS Office Suite
References
Available upon request
Volunteer Experience
- Volunteer Biographer, HammondCare Palliative Patients, 01/01/19, 12/31/20, Built strong, empathetic relationships with palliative patients, recording their life stories to offer comfort and companionship.
- Volunteer Mentor, Raise Foundation, 01/01/24, Guided mentees through personal development, fostering a positive and supportive environment.
Timeline
Event Director
WF Media
03.2020 - 06.2022
Event Account Manager
WF Media
08.2012 - 12.2019
HSC - undefined
Monte Sant Angelo
Account Director
Celebrity Speakers
7 2022 - 11.2023
Bachelor of Arts - Communications
University of Canberra
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