Narelle Harvey
Tyabb
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
Confetti Cakes & Creations
Tyabb
02.2012 - Current
- Taking of Orders and producing from scratch cakes, cupcakes, biscuits and slices to Order and wholesale.
Cafe Owner
Village People Cafe
Balnarring
04.2023 - 03.2025
- Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Conducted regular inventory checks of food items stored in the kitchen area.
- Performed routine maintenance tasks such as cleaning tables and chairs or restocking supplies.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Retail Manager
Taking Shape
Mornington
03.2007 - 04.2012
- Ensured compliance with safety regulations in accordance with company policy.
- Conducted performance evaluations for staff, identifying areas for improvement.
- Ensured compliance with company policies, procedures, and industry regulations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed strategies for increasing sales and improving customer service.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Recruited, interviewed and hired qualified candidates for open positions.
- Managed daily operations of the store, including opening and closing procedures.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained high standards of store presentation and visual merchandising.
Education
Hastings High School
HastingsSkills
- Food preparation
- Order management
- Staff training
- Sales strategies
- Team leadership
- Customer service
- Visual merchandising
- Social media marketing
- Inventory management
- Problem solving
- Time management
Certification
- Food Handlers Certificate
Timeline
Cafe Owner
Village People Cafe
04.2023 - 03.2025
Owner
Confetti Cakes & Creations
02.2012 - Current
Retail Manager
Taking Shape
03.2007 - 04.2012
Hastings High School
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