Narelle Heywood
DUBBO ,New South Wales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress/bar Attendant
Lion Of Waterloo
03.2022 - Current
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
General Cleaner
Techni-clean, ASB Cleaning, Motel Cleaning
09.2018 - 09.2022
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
- Assisted in the successful completion of corporate events by ensuring clean, well-presented spaces for attendees'' comfort and enjoyment.
Pharmacy Assistant
Chemist Warehouse
01.2018 - 02.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacy staff with preparing medications and filling orders.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Re-stocked shelves with prescribed medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Assisted customers in selecting over-the-counter medications and health care products.
Support Worker
Uniting Care
07.2016 - 10.2017
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Maintained record of daily individual activities, behaviours and pertinent incidents for patient analysis and assessment.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Supervised contact/visitation between birth families and children in care
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients in developing and setting realistic goals to promote positive change.
Supervised Visitation Worker
Axia Solutions
03.2015 - 04.2017
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supervised visitation between children in out of home care and their birth families
- Transported children to visitation with birth families
- Documented and submitted visitation reports
- Enhanced child safety by conducting thorough risk assessments and implementing appropriate safety measures during supervised visits.
- Established trust with families by maintaining open communication and providing consistent support throughout the visitation process.
- Ensured positive visitation experiences for both parents and children by facilitating constructive interactions and promoting healthy boundaries.
- Maintained detailed records of each visit, documenting observations, concerns, and any incidents that occurred for case management purposes.
- Promoted a safe environment for children during visits by addressing any potential hazards or concerns promptly and effectively.
- Enhanced cultural sensitivity within supervised visitation services by participating in ongoing professional development opportunities and incorporating diverse perspectives into daily practice.
- Maintained strict confidentiality standards when handling sensitive information about families served, ensuring compliance with legal requirements and ethical best practices.
Education
Bachelor of Science - Social Work
Charles Sturt University
Wagga Wagga, NSW10.2026
Diploma - Family And Community Services
Tafe Western
Dubbo, NSW02.2016
Certificate IV - Family And Community Services
Tafe Western
Dubbo, NSW02.2010
Year 10 -
Dubbo College Senior Campus
Dubbo, NSW12.2004
Skills
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Safety and Cleanliness Standards
- Valid Driver's License
- Safety and Risk Assessments
- Case Notes
- Customer Service and Rapport
- Teamwork and Professionalism
- Hosting Functions
- Productivity and Time Management
- Professional Boundaries
- Collaborative Problem Solving
- Ethical Decision Making
- Multicultural Competence
- Trauma-Informed Care
- Substance Abuse Awareness
- Empathy and Compassion
- Child Development Knowledge
- Child Welfare Policies
- Teamwork and Collaboration
- Client Advocacy
- Client Documentation
- Client Needs Assessment
- Home Visits
- Family Services
Certification
- 2021 - responsible service of alcohol
Timeline
Waitress/bar Attendant
Lion Of Waterloo
03.2022 - Current
General Cleaner
Techni-clean, ASB Cleaning, Motel Cleaning
09.2018 - 09.2022
Pharmacy Assistant
Chemist Warehouse
01.2018 - 02.2022
Support Worker
Uniting Care
07.2016 - 10.2017
Supervised Visitation Worker
Axia Solutions
03.2015 - 04.2017
Bachelor of Science - Social Work
Charles Sturt University
Diploma - Family And Community Services
Tafe Western
Certificate IV - Family And Community Services
Tafe Western
Year 10 -
Dubbo College Senior Campus
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