Narelle Hughes
36 Shinners Close, Bunyip,Vic
Summary
Organized and dependable candidate eagerly seeking to get back into the travel and tourism industry. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Receptionist Administrator, Homecare
Hillview Bunyip Aged Care
12.2019 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Hospitality, Cooking,
- Training new staff members.
- Regularly completed courses.
Sales and Marketing Manager
Pak Motor Mowers
04.2016 - 11.2019
- Implemented computer system into the business, POS , stock control.
- Specialised in showroom sales of Husqvarna Ride on Mowers and Outdoor Power equipment /spare parts, Masport, Greenfield , 4x4 Cfmoto
- Organised and attended field day events - Farm World.
- Attended dealer meetings
- Resolved customer complaints regarding sales and service
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Determined price schedules and discount rates
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
Bookkeeper
Self-employeed
04.2012 - 08.2017
- Ohaire Builders / Front of house PtyLtd / Civlec Contructions PtyLtd
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Processed payroll, numerous electronic deposits and employee pay adjustments.
- Maintained sales records with payment details and invoices.
- MYOB , RECKON
- Time Management.
Customer Service Ground Staff
Qantas Airways
01.2005 - 04.2012
- International and Domestic Ticketing
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided outstanding service to new and long-standing customers by working In the first class and business lounges.
- Assisting UNMR minors staying overnight in 5 star Hotels whilst transiting.
- Ongoing personal self development training including NIDAS in Sydney .
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Visual Merchandiser
Minimax Homewares
01.2003 - 01.2005
- Window and Instore Merchandising.
- Travel between stores, Camberwell, Malvern, Chadstone
- Set up New Brighton store
Sales Assistant
Wild Willies Ski Shop
01.2002 - 12.2002
Live in Employee - Hospitality
Alpine Retreat Ski Lodge
03.1998 - 10.1999
Receptionist
Dolphin Noosa Resort
01.1997 - 12.1997
Food Service Worker
McDonald's Restaurant
12.1993 - 12.1996
Education
No Degree - Integration Aide ,Teacher Aide
Monash University
Berwick12.2014
Diploma of Travel - Travel Consultant International Operations
Jetset Training College
Melbourne12.2000
No Degree - Hospitality Management
William Angliss Institute of TAFE
Melbourne, VIC12.1999
High School Diploma -
Eumemmerring College
Hallam, VIC12.1995
Skills
- Ability to follow company Policy and Procedures
- Time Management
- Reliable and Efficient within a team environment
- Pro-active and adapt to changes
- Outstanding Customer Service Skills
- Myob, Reckon
- Sabre, Galileo,Amadeus
Certification
- Certificate III in Tourism - International Retail Travel Sales
- IATA Billing and Settlement Plan Australia
- Galileo
- Amadeus
- Abacus conversion / refresher
- Sabre
- Fares & Ticketing I
- Fares & Ticketing II
- Customer Service and Sales Promotion
- Responsible Serving of Alcohol
- Special Employees Gaming Course
- Food Safety
Interests
- Travelling
- Outdoor Adventures
- Gardening
- Cuisine
- Meeting new people
Timeline
Receptionist Administrator, Homecare
Hillview Bunyip Aged Care
12.2019 - Current
Sales and Marketing Manager
Pak Motor Mowers
04.2016 - 11.2019
Bookkeeper
Self-employeed
04.2012 - 08.2017
Customer Service Ground Staff
Qantas Airways
01.2005 - 04.2012
Visual Merchandiser
Minimax Homewares
01.2003 - 01.2005
Sales Assistant
Wild Willies Ski Shop
01.2002 - 12.2002
Live in Employee - Hospitality
Alpine Retreat Ski Lodge
03.1998 - 10.1999
Receptionist
Dolphin Noosa Resort
01.1997 - 12.1997
Food Service Worker
McDonald's Restaurant
12.1993 - 12.1996
No Degree - Integration Aide ,Teacher Aide
Monash University
Diploma of Travel - Travel Consultant International Operations
Jetset Training College
No Degree - Hospitality Management
William Angliss Institute of TAFE
High School Diploma -
Eumemmerring College
- Certificate III in Tourism - International Retail Travel Sales
- IATA Billing and Settlement Plan Australia
- Galileo
- Amadeus
- Abacus conversion / refresher
- Sabre
- Fares & Ticketing I
- Fares & Ticketing II
- Customer Service and Sales Promotion
- Responsible Serving of Alcohol
- Special Employees Gaming Course
- Food Safety
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