Narelle James
Summary
Seasoned collaborator and leader experienced in meeting needs, improving processes and exceeding requirements in all environments. Diligent worker with strong communication and task prioritization skills. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Excellent internal and external stakeholder relationships to build on effective delivery.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager P & C Plus Recruitment & Development
Billson's Beverages
11.2021 - Current
- Able to Provide proven leadership through business partnering, understanding of growth areas and provide direction.
- Ability to develop great team culture and bring positivity to the organisation on a full range of HR matters
- Align organisational objectives and policies with employee performance and service delivery
- Implement business transformation initiatives for the People & Culture team
- Design and embed changes that improve efficiency, effectiveness and service to the organisation
- Provide high-quality customer-focused HR service, support and coaching to managers and employees
- Contribute to continuous improvement processes
- Train and assist other People & Culture Officers and share own expertise in HR
- Support the implementation of HR strategies, projects and initiatives
- Partner with line managers to address standard performance and conduct related matters including workplace and complaint investigations.
- Coordinated technical training and personal development classes for staff members.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Directed training programs and development paths for managers and supervisors and specialists.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Streamlined grant application processes, resulting in an increased number of successful submissions and awards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement..
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Part Time Customer Service/Marketing/Administration
Lake Sambell Caravan Park
01.2020 - 10.2021
- Customer service, admin duties, Marketing events and Social Media calendar
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed a high volume of inbound calls, providing accurate information and timely assistance to customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Conducted regular follow-up with customers to ensure their needs were met and identify areas for improvement or additional support.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Driving Tester
Vic Roads
01.2018 - 01.2020
- Testing of learners or new license
- Conducting drive tests and issuing or refusing license
- All knowledge-based test and intensive training
- All customer focused issues arising with Vic Roads, registrations, number plates, license changes, money handling, security, renewals and cancellations, loss of license and many more.
Business Development Officer
Moira Shire Council
01.2009 - 01.2018
- Development and delivery of key economic and industry development projects, activities and programs: Working with Regional Development Victoria & State and Federal Agencies, Tourism bodies such as Murray Regional Tourism, Tourism North East
- Plan and deliver Moira Shires Business Awards, coordinate forums, familiarisation tours, coordinate local event calendar of workshops, promote and develop local content business support brochures for Yarrawonga/Mulwala and other towns
- Manage the collateral distribution of marketing programs and events budgets for Economic Development and Tourism
- Provide support, guidance and information to outside event organisers and ensure they comply with council regulations such as OHS, emergency management, planning
- Organise communication between Council, ratepayers and business operators to help with event planning and business growth and development
- Grant assistance and workshops
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Facilitated robust networking within industry events, establishing beneficial connections for future collaborations.
- Fostered an atmosphere of innovation by promoting creative problem-solving methods among team members.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
Sales Executive and Visual Merchandiser
Retail Dynamics
05.2000 - 01.2009
- Used in-store system to locate inventory and place special orders for customers.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Supervisor Superboxes Casual
Melbourne & Olympic Parks
01.1998 - 01.2011
- Business development, sales negotiation of superboxes, event attraction and liaison with clients such as Hisense, ANZ, Westpac, Jacobs Creek, Kia Motors, Tennis Australia, Australian Open
- Concentrated on developing, building and nurturing relationships with all stakeholders of superboxes for Melbourne & Olympic Parks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Surveillance & Security
Crown Casino
05.1994 - 05.2000
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Corporate Hostess - Casual Role
Indonesian Aerospace
01.1994 - 01.1996
- Marketing Promotions & Security Surveillance
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Education
Advanced Diploma in Tourism -
South West Tafe
International Diploma in Travel & Tourism/Marketing -
Holmes Commercial College
No Degree - Certified Project Management
Lumify Learn
01.2024
No Degree - Human Resources Training
Lumify Learn
Online01.2022
Skills
- Team Building & Development
- Business and Consumer Engagement programs, Workshop Development
- Branding & Marketing
- Contract Negotiation
- Community Engagement
- Microsoft Office – Word, Excel, PowerPoint
- In-house Software Programs
- Time Management
- Great Verbal Communication
- Workforce Development
- Job market analysis
- Stakeholder Communication
Professional Information
I am a motivated, high achieving individual, who has held roles within both private and public sectors, I have worked on sales and marketing strategies, HR guidelines, police's recruitment and trade & consumer show programs. My resourcefulness, organisational skills, and ability to negotiate successful outcomes have enabled me to manage complex projects through to implementation. I am a highly versatile employee, who displays strong initiative and has built a reputation for problem solving and action. My communication skills are a key strength and I am highly experienced at managing relationships with a wide range of stakeholders.
References
- Celeste Brockwell, Manager Strategy, Sustainability & Economic Development, Rural City of Wangaratta, 0438 102 445
- Elosie McCormick Recruitment Manager Billson's Beverages, 0432 752 214
Hobbies and Interests
Love nothing more than visiting local farmers markets, snow skiing, mountain bike riding, walks in our great region, visiting breweries and wineries in our region or watching planes take off and land at airports. I love to put my hand up for volunteering and giving back to the community.
Certification
- PMP - Project Management Professional
- Mental Health First Aid Training
- First Aid & CPR
Timeline
Manager P & C Plus Recruitment & Development
Billson's Beverages
11.2021 - Current
Part Time Customer Service/Marketing/Administration
Lake Sambell Caravan Park
01.2020 - 10.2021
Driving Tester
Vic Roads
01.2018 - 01.2020
Business Development Officer
Moira Shire Council
01.2009 - 01.2018
Sales Executive and Visual Merchandiser
Retail Dynamics
05.2000 - 01.2009
Supervisor Superboxes Casual
Melbourne & Olympic Parks
01.1998 - 01.2011
Surveillance & Security
Crown Casino
05.1994 - 05.2000
Corporate Hostess - Casual Role
Indonesian Aerospace
01.1994 - 01.1996
Advanced Diploma in Tourism -
South West Tafe
International Diploma in Travel & Tourism/Marketing -
Holmes Commercial College
No Degree - Certified Project Management
Lumify Learn
No Degree - Human Resources Training
Lumify Learn
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