Narelle Johnson
Wodonga,Victoria
Summary
Caring Disability Support Worker skilled at working with individuals living with complex needs. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills as well as Case Management - Key Worker experience developed through various working environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Department Of Health and Human Services Victoria/ Now privatised to Home@Scope
11.2014 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Improved client independence by developing personalized support plans tailored to individual needs and goals. Case Management including creating, implementing, monitoring, reviewing of Health Care Plans, CHAPS, Individual Support Plans, Nutrition & Swallowing Plans, Dental Health Care Plans, NDIS Plans.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources as required.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
Aged Care Community Support Worker
Kiama Municipal Council NSW – Illawarra In Home Support
02.2012 - 04.2014
- Providing support to the elderly in the following areas: personal care, household tasks, mainly cleaning, medication assistance & meal preparation
- Transport to and from shopping excursions, doctors appointments or to meet with friends & family
- Including: timesheet, health note writing & reporting to my immediate manager as well as general shift notes.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
Disability Support Worker
House With No Steps Wollongong
12.2012 - 06.2014
- Providing support with personal care and home care tasks
- Assisting residents to take care of themselves within the community and get along with the people they live with
- Dealing with behaviours of concern and relevant recording and monitoring of these, including familiarisation with appropriate plans, procedures & policies
- Including discussing at team meetings, putting procedures in place to monitor, support and improve these
- Community Access – taking resident’s to day program, work, doctor’s / other health Professionals appointments
- Recording of outcomes, discussing at team meetings, and putting procedures in place to monitor, support and improve these
- Case Management – Shift report & communication book writing, Health Note writing, Health Plan Creation, monitoring & reviewing
- Individual Plan creation, monitoring and reviewing.
Disability Support Worker
NSW Department of Ageing Disability and Home Care
01.2007 - 01.2011
- Support clients in various Supported Accommodation Units
- Provide Person Centred Support within Unit, providing home care & personal care duties
- Transportation and Community Access assistance
- Behaviours of Concern Training, Reporting, Incident Reporting & procedures
- Case Management: Shift report & communication book writing
- Health note writing & Implementation
- Individual Plan creation, monitoring and review
- Including organising an annual meeting around the Individual Plan with all relevant stakeholders invited and involved in the process.
Personal Carer
AQA Qualcare Victoria
01.2001
- Provide personal/ home care for a Quadriplegic, including lift and hoist use, bowel regime, skin maintenance, catheter monitoring.
Education
Skills
- Vast amount of experience assisting people with disabilities including people with complex needs, mental illness and quadriplegia
- Experienced in Aged Care assisting the elderly with the tasks of daily living, including people with complex needs, dementia
- Experience in Case Management, creating IP Plans, monitoring and reviewing
- Acute awareness of the issues facing the Aged and people with a Disability and their carers
- Excellent communication skills both written and verbal
- Genuine desire to work with the aged and people with disabilities to increase the quality of their lives
- Skilled in computer and mobile phone applications including data entry, record management, email, google With sound knowledge of many different organizational intranet or software systems as well as Kronos rostering platform, Riskman incident report writing
Certification
Qualified Meditation Teacher
Timeline
Disability Support Worker
Department Of Health and Human Services Victoria/ Now privatised to Home@Scope
11.2014 - Current
Disability Support Worker
House With No Steps Wollongong
12.2012 - 06.2014
Aged Care Community Support Worker
Kiama Municipal Council NSW – Illawarra In Home Support
02.2012 - 04.2014
Disability Support Worker
NSW Department of Ageing Disability and Home Care
01.2007 - 01.2011
Personal Carer
AQA Qualcare Victoria
01.2001
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