NARELLE LEES
Tewantin,Australia
Summary
Bringing a strong work ethic and a reputation for reliability, loyalty, and dependability, I offer a range of positive qualities to any professional setting. With a diverse background in the hospitality industry, including roles in bar, bistro, gaming, and bottle shop, I have honed my customer service skills and developed the ability to work efficiently within a team. Over 13 years, I gained valuable experience in events management, assuming various responsibilities and demonstrating comprehensive knowledge of the entire process, from concept to completion. My strength lies in coordinating and synchronizing multiple departments effectively for seamless execution. Thriving in collaborative team environments, I am driven to achieve common goals. With extensive industry experience, skills, and knowledge, I am confident I have enough work/life skills to transfer to any chosen field, making me a valuable asset to any Employer.
Overview
18
18
years of professional experience
Work History
Bar and Gaming Attendent
Cooroy Hotel
08.2020 - 11.2024
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
Bottle Shop and Drive Through Attendent
“Cellarbrations” Cooroy Hotel
08.2020 - 11.2024
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
Warehouse and Events Assistant
Splash Wedding & Events
01.2017 - 01.2022
- Assisting in Warehouse-
- Prepare & Pack Equipment
- Loading and Unloading Equipment
- Cleaning and Maintaining Equipment
- Creating & Following Lists
- Inducted to Drive the “Walk behind Fork Lift”
- Relief Warehouse Manager
- Event Assistant-
- Team Leader - On Site Setting Up & Packing Down
- Liase with Various Venue Managers
Party Hire Worker
Noosa Party Hire
01.2019 - 11.2019
- Assisting in Marquee Erection & Dismantle
- Preparing & Packing Job Orders
- Delivery & Pick Up of Equipment
- Cleaning & Maintenance of Equipment
Events Supervisor & Warehouse Manager
First Class Functions
01.2007 - 01.2017
- Stock Control
- Conduct Quality Assurance Checks
- Repair, Maintain & Build Furniture & Equipment
- Checking Equipment In & Out
- Assisting and liaising with all event departments from start to finish of each event
- Preparing & Packing Event Orders
- Relief Worker for all Departments
- Maintaining all Company Vehicles
- Loading & Unloading Vans
- Liaison Person for Departments to Administration
- Training New Staff Members
- Manage Multiple Events
- Identify & Address foreseeable or Potential Issues before Event Day
- Team Leader- Working On Site, Setting Up & Packing Down
- Monitor Staff Morale –Liaising & Making Adjustments where Needed
- Manage Handover Information for Oncoming Shift
- Manage High Pressure Decisions
Education
Certificate - Responsible Service of Gambling
Queensland Hotel Academy
Queensland Advanced Diploma - Counselling
Quest College
QueenslandCertificate - Responsible Service of Alcohol
Queensland Hotel Academy
Queensland Skills
- Effective Time Management
- Task Prioritization Skills
- Detail-Oriented Approach
- Collaborative Team Player
- Effective Communication
- Effective Stress Management
- Goal-Oriented Mindset
- Anticipatory Approach
- Innovative Thinking
Hobbies
Drawing, Painting, Gardening, Furniture Restoration
Timeline
Bar and Gaming Attendent
Cooroy Hotel
08.2020 - 11.2024
Bottle Shop and Drive Through Attendent
“Cellarbrations” Cooroy Hotel
08.2020 - 11.2024
Party Hire Worker
Noosa Party Hire
01.2019 - 11.2019
Warehouse and Events Assistant
Splash Wedding & Events
01.2017 - 01.2022
Events Supervisor & Warehouse Manager
First Class Functions
01.2007 - 01.2017
Certificate - Responsible Service of Gambling
Queensland Hotel Academy
Advanced Diploma - Counselling
Quest College
Certificate - Responsible Service of Alcohol
Queensland Hotel Academy
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