Narelle Loveridge
Pine Mountain
Summary
Clinical services professional with proven track record in managing healthcare operations and improving patient care. Expertise in quality and safety, team collaboration, staff training, and compliance with medical standards. Known for adaptability and delivering results in dynamic healthcare environments. Strong skills in leadership, communication, and strategic planning.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Services Supervisor
Queensland University of Technology
01.2020 - Current
- Led clinical operations, ensuring adherence to regulatory standards and quality care protocols.
- HSE Advisor for QUT Health Clinics; managing incidents, implementing corrective actions and follow up.
- Conducted Risks Assessments and WHS Audits for continued compliance with guidelines.
- Collaborated with multidisciplinary teams to enhance patient care strategies and outcomes.
- Conducted regular audits of clinical practices to ensure adherence to established protocols, resulting in consistent high-quality patient care throughout all clinics.
- Mentored junior staff, fostering professional development and promoting a culture of continuous improvement.
- Managed budgets and negotiated contracts with vendors to maintain cost-effective clinical services while maintaining high-quality care standards.
- Implemented new initiatives within the clinic to enhance service delivery, improve record-keeping accuracy, and increase staff and student productivity.
- Oversaw the acquisition of necessary equipment and supplies for clinical services by researching options, negotiating pricing agreements, and managing inventory levels effectively.
- Led quality improvement initiatives by analyzing data, identifying trends, and implementing targeted interventions to address identified issues.
- Evaluated employee performance regularly to identify strengths as well as areas needing improvement; provided constructive feedback accordingly.
- Fostered a culture of continuous improvement by encouraging staff members to share their ideas for enhancing services or processes within the clinic.
- Streamlined clinical operations by identifying areas for improvement, including workflow optimisation and resource allocation.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Implemented new policies and educated staff on changes.
- Facilitate hiring of qualified personnel by interviewing applicants and making recommendations for employment.
Team Leader Registered Nurse
Aspen Medical
12.2015 - 12.2020
- Led operational teams to ensure efficient delivery of medical services in diverse environments.
- To deliver and maintain the occupational health and emergency services to Shell QGC employees in the Surat Basin in accordance with International SOS and Shell QGC Policies and Procedures.
- To manage and lead the day to day operations of the medical clinics in consultation with the Operations Manager and Occupational Physician.
- Developed and implemented process improvements to enhance service quality and patient outcomes.
- To develop, maintain and improve relationships between the services provided by International SOS and the client
- Support, supervise, advise and offer guidance to the site registered nurses across seven sites
- Ensuring clinical governance and monthly reporting is compiled and completed for operations manager
- Ensure injury management of all Work Related, Non Work Related injuries are in line with APPEA and Shell QGC standards across all sites including completion of Notification Forms and RTW Plans
- Conduct education and induction for new starters
- Ensure clinics are maintained to an operational standard of professional excellence, including equipment and patient services
- Along with the Team Leader role, perform all duties within the Occupational Health Nurse scope
Team Leader Registered Nurse
International SOS
08.2017 - 04.2019
- Management of medical clinic on remote site for a camp of 200 workers for Gas client Shell QGC
- Led operational teams to ensure efficient delivery of medical services in diverse environments.
- Mentored team members, fostering professional growth and enhancing overall team performance.
- Create, file and ensure confidentiality of medical records, medical information, documents and communications
- Liaise with Queensland Ambulance Service and Lifeflight in the event of a medical emergency
- Maintain current and effective occupational health standards and procedures
- Maintain the site Drug and Alcohol Testing Programme and chain of custody
- Conduct Fit to Work and Pre-employment Assessments including Audiometry for the Medical Surveillance program
- Conduct immunisations as required
- Provide health support and education to the Shell QGC business as required
Occupational Health Nurse / HSE Advisor
Broadspectrum
10.2012 - 12.2015
- Management of injured worker's rehabilitation and return to work across 7 contracts within South Australia
- Ensure performance aligns with Broadspectrum's company values and procedures and that KPI's are met
- Development and management of return to work plans and activities for injured employees
- Negotiations with all stakeholders which include treating doctors, employees, supervisors and the clients
- Implementation and maintenance of Health and Wellbeing initiatives and Health Surveillance such as Audiometry and Drug and Alcohol programs
- Provide first aid to personnel working in the field as required
- Injury/incident investigation and reporting, identifying root cause and determining effective corrective actions
Registered Nurse
Gawler Health Service
01.2009 - 06.2014
- Medical ward, surgical ward and accident and emergency duties
- Team Leader roles such as supervision of the medical ward and guiding fellow colleagues
- In-charge duties of the hospital; organising sick leave, arranging admissions, transfers and discharges and other administration paperwork
- Mentoring Enrolled Nursing and Registered Nursing students and also junior staff
- Maintenance of First Aid Equipment
- Duties of Code Blue Nurse, attending Code Blue calls as per the Code Blue protocol
Education
Graduate Certificate - Health Sciences
Queensland University of Technology
Brisbane, QLD01.2021
Diploma - Occupational Health and Safety
Open Colleges
Adelaide, SA01.2014
Bachelor - Nursing
University of South Australia
Adelaide, SA11-2008
Skills
- Clinical leadership
- Quality and Safety
- Healthcare administration
- Leading and mentoring teams / Staff development
- Continuous Improvement
- Maintenance of clinic processes and procedures
- Clinical Governance
Accomplishments
- Earned "Health, Safety and Wellbeing Champion of the Year" in 2023 for demonstrating outstanding commitment to the health, safety and wellbeing of members of the faculty.
- Nominated for "Professional Staff Member of the Year" in 2022 for demonstrating excellence, innovation and impact in collaborating and developing relationships with other staff to resolve problems and demonstrating initiatives to implement creative approaches and processes to deliver outstanding service to achieve Faculty objectives.
Certification
- AHPRA Registration
- Provide First Aid Certification 2024
- CPR certified 2024
- Nurse Immuniser QLD 2017
- Drug & Alcohol Testing 2016
- Rehabilitation & Return to Work Coordinator 2016
- Mental Health First Aid Certification 2015
Timeline
Clinical Services Supervisor
Queensland University of Technology
01.2020 - Current
Team Leader Registered Nurse
International SOS
08.2017 - 04.2019
Team Leader Registered Nurse
Aspen Medical
12.2015 - 12.2020
Occupational Health Nurse / HSE Advisor
Broadspectrum
10.2012 - 12.2015
Registered Nurse
Gawler Health Service
01.2009 - 06.2014
Diploma - Occupational Health and Safety
Open Colleges
Graduate Certificate - Health Sciences
Queensland University of Technology
Bachelor - Nursing
University of South Australia