Narelle May
Cohuna,VIC
Summary
Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 17 years of related experience.
Overview
19
19
years of professional experience
Work History
Operations Assistant
The Farm Store Australia Pty Ltd
Campbellfield, VIC
12.2012 - 10.2015
- Managed and maintained file system covering expenses, reports and support documentation.
- Gathered, organised and modeled data to assist management in making key decisions.
- Prepared and proofread advertising.
- Built and maintained relationships with suppliers.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted with facility scheduling and customer service.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Advised regarding delays and special circumstances.
- Served as corporate liaison for finance, IT and marketing departments.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Administration Manager
Solution 1 Pty Ltd
Preston, VIC
12.2001 - 11.2012
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts and generated reports for company database.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assigned tasks and directed team of office clerks.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 85 employees.
Sales Associate
KLA Comnet Pty Ltd - T/a Optus
Epping, VIC
04.1996 - 12.2001
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Kingsbury Technical School
Kingsbury 04.2001 -
Skills
Inventory purchasing
undefinedHorse Training
Studied Equine Behavior so I can assist in rehabilitating and training horses for a better chance of finding new loving homes.
Timeline
Operations Assistant
The Farm Store Australia Pty Ltd
12.2012 - 10.2015
Administration Manager
Solution 1 Pty Ltd
12.2001 - 11.2012
High School Diploma -
Kingsbury Technical School
04.2001 -
Sales Associate
KLA Comnet Pty Ltd - T/a Optus
04.1996 - 12.2001
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